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SS SUPPLY CHAIN SOLUTION PVT. LTD. logo

Senior Executive

0 years

0 Lacs

bengaluru

Posted:3 hours ago| Platform: GlassDoor logo

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Skills Required

chat logistics marketing reporting transactions analyze report dispatch

Work Mode

On-site

Job Type

Part Time

Job Description

Staples & FMCG category
Job description:
  • Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Manage customer complaints and provide appropriate solutions or alternatives.
  • Order Management: Process customer orders, returns. Coordinate with the logistics and supply chain team to ensure timely delivery. Monitor and track order status, keeping customers informed throughout the process.
  • Issue Resolution: Handle product-related issues, delivery problems, and billing.
  • Collaboration: Work closely with the sales, marketing, and logistics teams to meet customer needs. Provide insights and feedback from customers to help improve product offerings and services
  • Reporting & Documentation: Maintain comprehensive records of customer interactions and transactions. Generate and analyze fill rate.
Key responsibilities:
  • Open order report - Circulation
  • Stock Allocation report publishing
  • Consolidation of feedback from CFA on dispatchable by evening(staples and FMCG)
  • D-1 - Dispatch losses and reason collection of losses
  • Daily calls with CFA - KAMs / RLMS to ensure service
  • Daily Fill rate loss tree consolidation Weekly/Monthly fill rate - Publishing
  • Unloading issues - Co ordination

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SS SUPPLY CHAIN SOLUTION PVT. LTD. logo
SS SUPPLY CHAIN SOLUTION PVT. LTD.

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