- Ensure monthly and incremental fees are billed to the client
- Project manage Client Accruals/Year-End Billing
- Act as point of contact for all Regional Finance Director questions
- Follow up with clients to ensure timely client payments
- Work with clients to confirm check remittance details for Accounting as necessary
- Review monthly reports posted by Media Reconciliation Supervisors to track overall progress of discrepancies by client
- For new clients, manage new client set-up with Regional Finance Director
- Work with SBUs to help solve cash application issues for intercompany transfers as necessary
Provide quality customer service via processing.
- Ensure that the assigned targets in accordance with SLA and any internal standard are met
- Ensure that the quality of the transactions is in compliance with predefined parameters as defined by Process Excellence Standards.
- Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures
- AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
- CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
- Subject Matter Expert for the purpose of work thread related issues and escalated transactions
- QCA / CEA for the purpose of feedback and audit
Process Trainer/SME for the purpose of process related Training. For all refresher trainings, competencies and soft skills training
- Ensure monthly and incremental fees are billed to the client
- Project manage Client Accruals/Year-End Billing
- Act as point of contact for all Regional Finance Director questions
- Follow up with clients to ensure timely client payments
- Work with clients to confirm check remittance details for Accounting as necessary
- Review monthly reports posted by Media Reconciliation Supervisors to track overall progress of discrepancies by client
- For new clients, manage new client set-up with Regional Finance Director
- Work with SBUs to help solve cash application issues for intercompany transfers as necessary
Provide quality customer service via processing.
- Ensure that the assigned targets in accordance with SLA and any internal standard are met
- Ensure that the quality of the transactions is in compliance with predefined parameters as defined by Process Excellence Standards.
- Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures
- AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
- CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
- Subject Matter Expert for the purpose of work thread related issues and escalated transactions
- QCA / CEA for the purpose of feedback and audit
Process Trainer/SME for the purpose of process related Training. For all refresher trainings, competencies and soft skills training
- Ensure monthly and incremental fees are billed to the client
- Project manage Client Accruals/Year-End Billing
- Act as point of contact for all Regional Finance Director questions
- Follow up with clients to ensure timely client payments
- Work with clients to confirm check remittance details for Accounting as necessary
- Review monthly reports posted by Media Reconciliation Supervisors to track overall progress of discrepancies by client
- For new clients, manage new client set-up with Regional Finance Director
- Work with SBUs to help solve cash application issues for intercompany transfers as necessary
Provide quality customer service via processing.
- Ensure that the assigned targets in accordance with SLA and any internal standard are met
- Ensure that the quality of the transactions is in compliance with predefined parameters as defined by Process Excellence Standards.
- Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures
- AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
- CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
- Subject Matter Expert for the purpose of work thread related issues and escalated transactions
- QCA / CEA for the purpose of feedback and audit
Process Trainer/SME for the purpose of process related Training. For all refresher trainings, competencies and soft skills training
