Senior Executive - Operations

Job Description

Job Title: Last Mile Delivery Operations Associate Position Overview: As a Last Mile Delivery Operations Associate, you will play a crucial role in ensuring the smooth and efficient operation of the last mile delivery process. You will be responsible for coordinating various aspects of the delivery process, from scheduling deliveries to optimizing routes and resolving any issues that may arise during delivery. Responsibilities: 1. Delivery Scheduling: Coordinate delivery schedules based on customer orders and available resources. Ensure timely delivery of packages to customers within specified time frames. 2. Route Optimization: Utilize routing software and other tools to optimize delivery routes, minimize delivery times, and reduce fuel costs. 3. Communication: Act as a liaison between delivery drivers, customers, and internal stakeholders. Provide timely updates to customers regarding the status of their deliveries and address any delivery-related inquiries or concerns. 4. Issue Resolution: Proactively identify and address any issues or challenges that may arise during the delivery process, such as delays, traffic congestion, or package damage. Work closely with delivery drivers and other team members to resolve issues promptly and ensure customer satisfaction. 5. Performance Tracking: Monitor key performance metrics, such as on-time delivery rates and delivery accuracy, and identify areas for improvement. Implement strategies to enhance delivery efficiency and optimize performance. 6. Compliance : Ensure compliance with company policies and procedures, as well as local regulations and traffic laws, to maintain a safe and efficient delivery operation. Qualifications : - Previous experience in logistics, transportation, or supply chain management preferred. - Strong organizational and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work effectively in a fast-paced and dynamic environment. - Proficiency in using routing software and other relevant tools. - Knowledge of local geography and road networks. - Flexibility to work non-traditional hours, including evenings and weekends, as needed Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Day shift Morning shift Work Location: In person