Hands on expertise in Procurement & Contract Management in SAP Ariba
Ability to independently manage onshore team on day to day basis
Demonstrate logical approach to resolve discrepancies
Provide support to team in case of any clarification.
Engage in regular follow-ups with the approvers via (Emails/Calls)
Will be responsible for email correspondence of generic email box for the client by addressing all process related queries on timely basis
Hands on involvement in day to day activities by developing an in-depth understanding of the process, systems/application and SAP Ariba tools
Engage in self audit of every contract processing by the way of using current controls , checklists, process SOPs and client updates
Prepare adhoc reports on need basis to support analysis for leadership and client
Ensure that delivery is in conformance with defined SLA, targets, Performance management
Collaborate with peers and other project resources as and when required
Research, identify, and document issues and escalations
Subject Matter Expert, point of contact for 1st level escalations
Hands on experience in contract management related issues, queries and escalated transactions
Update the trackers for processing contracts on a daily / weekly / monthly basis to support tracking operational performance/ to engage in process improvement initiatives
Client management - Handle escalations /queries by demonstrating high level of ownership, accountability to achieve first time resolution at all times

Provide inputs on process improvement and system to the team members/ leaders

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