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EXL
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Senior Executive

Senior Executive

0 years

|

0 Lacs

Pune Maharashtra India

Posted:8 hours ago| Platform:

Apply

Skills Required

metrics management service analyze staffing strategies efficiency reports

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Develop and maintain accurate short-term and long-term forecasts based on historical trends and business drivers.
Create optimized schedules that align with forecasted volumes and ensure coverage across all shifts.
Monitor real-time performance metrics (adherence, occupancy, shrinkage) and take necessary action to mitigate variances.
Provide real-time intraday management to ensure service levels are met.
Analyze staffing trends and recommend strategies to improve efficiency and reduce costs.
Generate daily, weekly, and monthly WFM reports and dashboards.
Collaborate with operations to adjust plans based on changing business needs or unexpected events.
Participate in WFM tool implementations, upgrades, and system testing.

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EXL

Business Process Management / Analytics

New York

20,000+ Employees

1570 Jobs

Key People

Rohit Kapoor

Vice Chairman & CEO
Jasvinder Singh

President
Vikas Bhalla

Chief Financial Officer
Lanny Cohen

Chief Operating Officer
Ravi Kumar

Senior Vice President

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