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Shriram Automall

Shriram Automall is a platform facilitating the buying and selling of pre-owned vehicles and equipment in India. They offer services such as auctioning, financing, and valuation of used assets.

22 Job openings at Shriram Automall
Customer Service Executive

Vadodara Taluka, Gujarat, India

0 years

Not disclosed

On-site

Full Time

ABOUT COMPANY:Shriram Automall India Limited (SAMIL) is India's Leading Marketplace connecting pre-owned vehicles & equipment buyers and sellers. Backed by Shriram Transport Finance Company Limited and CarTrade Tech Limited, SAMIL has over 1,500 employees and more than 100 Automalls across India. SAMIL conducts more than 3,000 bidding events every month through its phygital platform and online platforms. Over the years, SAMIL has facilitated over 17,50,000 customers and a full spectrum of sellers across various industries. CUSTOMER SERVICE EXECUTIVE (Exclusively for Women):When you will onboard Shriram Automall , you will be a part of entity with seasoned professionals embarked on their journey to realize great customer experience . A people centric armed with learning culture, the organization is guided by the core values of commitment with integrity, innovations and growth, valuing relationship.If your beliefs are aligned with ours and are seeking a platform to pursue your passion to grow through out of box thinking than you are at the right place. THE OPPORTUNITY:The role of the CUSTOMER SERVICE EXECUTIVE to build customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Reporting Administratively AUTOMALL BUSINESS HEAD AND Functionally TO TEAM LEADER CUSTOMER SERVICE Ensures positive customers experience within our platform. CSE will proactively engage with customers, troubleshoot problems, and help drive our business forward. ROLE ALLOWS YOU TO:Responsible for handling all complaints & attending all leads, queries within TAT via all sourcesResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problemContribute to team effort by accomplishing related results as neededManage all Walk in customersRegistration of new buyers for new Demand Generation & customer engagementSupport Marketing activities staying within the AutomallGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsRegistration of new buyers for customer engagementInform customer of deals and promotions YOU WILL BRING INGraduation in any discipline,2+ years of professional experience, in a client-facing/account management roleExcellent communication, both written and verbalExpertise with MS Office ( Word , Excel & Power Point )Exceptionally organized and detail-orientedAbility to grasp technical conceptsSelf-motivated and proactive, with a can do attitude; willing to pitch in and do whatever is required. Location: Shriram Automall Vadodara, Vill Por, NH 8, Por, Gujarat 391243Contact: +91 8595413745

Tele Caller

Noida

1 - 4 years

INR 1.0 - 3.0 Lacs P.A.

Work from Office

Full Time

JD 200 Calls per day on leads. Follow-up on Interested Customers to visit Shriram automall. Closing the lead with sales. Candidate should be Graduate with at least 1 years of Experience in Tele calling. Office Address :- Adroit Head Office, located at, H-182, First Floor, Sector 63 Noida - 201301, Uttar Pradesh, India. Department - CDC

Senior Executive

Sikar, Bikaner, Jodhpur

1 - 3 years

INR 1.5 - 3.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Source inventory from assigned dealerships or branches. Coordinate Physical Bidding events with Automall managers. Implement digital tools at the dealership level. Capture essential details of saleable vehicles. Maintain relationships with dealership sales managers. Ensure maximum conversion with the Demand team and Automall manager. Evaluate Target vs Achievement weekly & monthly. Preferred candidate profile PREOWNED VEHICLE segment and sector. You should be relentlessly driven to seek new business. Strong presentation, strategic thinking and closing skills. Competitive spirit , but never to sacrifice integrity to win business.

Account Executive

Udaipur, Bikaner, Jodhpur

1 - 3 years

INR 1.0 - 2.75 Lacs P.A.

Work from Office

Full Time

Role & responsibilities ROLE ALLOWS YOU TO Cash Handling & Management Sellers Payment, sale proceeds Receipt Acknowledgment, & Verify Delivery Order Receipt of Buyer acknowledgement for vehicle & documents release and uploading Issuing Gate pass (Sold & Normal releases) Sale Cancellations & Forfeiture Banking Activities Refunds All Billing & Collection Management (Invoices) Expenses booking and clearing Admin (with the Help of Team Leader) Preferred candidate profile Bachelor degree in Accounting preferred . Flexibility and willingness to work varied hours and occasional overtime hours. Experience working with different Accounting systems. Proficiency with Microsoft Excel, Word Excellent verbal and written communication skills in English. Proven commitment to providing excellent customer service. Excellent interpersonal skills and ability to build relationships. Outstanding analytical and problem-solving skills. Organized, detailed-oriented and able to multi-task in a fast-paced environment. Excellent time management skills and the ability to always meet deadlines. Self-motivated and able to work unsupervised.

Auction Manager

Delhi, India

0 years

Not disclosed

On-site

Full Time

We require competent Auction manager for Insurance Salvage vehicle. Show more Show less

Senior Executive

Faridabad, Hisar, Karnal

2 - 4 years

INR 2.0 - 4.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Job Description: - Business development in respective domestic market with a special focus on maximum business conversions from the best eligible buyer sourcing available Identify the targeted buyers for listed properties by clients To develop a relationship with banks / NBFCs at the local level to source the listing and disposals To coordinate with SAMIL teams the at local office and manage the additional sourcing of buyers Control and accountability for Client relations Property visits Buyer sourcing – Successful auctions – Follow up with Buyers for payments – Follow up with accounts for billing – Coordinate with Clients for timely payments

Regional Language Telecallers - TAMIL - Telugu - Kannada Malayalam

Noida

1 - 2 years

INR 1.0 - 4.0 Lacs P.A.

Work from Office

Full Time

JD 200 Calls per day on leads. Follow-up on Interested Customers to visit Shriram automall. Closing the lead with sales. Candidate should be Graduate with at least 1 years of Experience in Tele calling. Office Address :- Adroit Head Office, located at, H-182, First Floor, Sector 63 Noida - 201301, Uttar Pradesh, India. Department - CDC

Customer Service Executive

Ludhiana, Manesar

2 - 3 years

INR 1.25 - 2.5 Lacs P.A.

Work from Office

Full Time

CUSTOMER SERVICE : When you will onboard Shriram Automall , you will be a part of entity with seasoned professionals embarked on their journey to realize great customer experience. A people centric armed with learning culture, the organization is guided by the core values of commitment with integrity, innovations and growth, valuing relationship. If your beliefs are aligned with ours and are seeking a platform to pursue your passion to grow through out of box thinking than you are at the right place. THE OPPORTUNITY: The role of the CUSTOMER SERVICE EXECUTIVE to build customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn . Ensures positive customers experience within our platform. CSE will proactively engage with customers, troubleshoot problems, and help drive our business forward. ROLE ALLOWS YOU TO Responsible for handling all complaints & attending all leads, queries within TAT via all sources Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Ensures effective usage of CRM system Meet personal/team BidClub & GAP targets Contribute to team effort by accomplishing related results as needed Manage all Walk in customers Registration of new buyers for new Demand Generation & customer engagement Support Marketing activities staying within the Automall Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Follow customer service SOP, guidelines, and policies Registration of new buyers for customer engagement Inform customer of deals and promotions YOU WILL BRING IN Graduation in any discipline, 2+ years of professional experience, in a client-facing/account management role Excellent communication, both written and verbal Expertise with MS Office ( Word , Excel & Power Point ) Ability to respond to customer requests throughout the day Exceptionally organized and detail-oriented Ability to grasp technical concepts Self-motivated and proactive, with a can do” attitude; willing to pitch in and do whatever is required.

Customer Care Manager (Used Vehicle Auction Company)

Kurla, Maharashtra, India

7 years

Not disclosed

On-site

Full Time

CarTradeExchange A leading online platform for used vehicle auctions, connecting buyers and sellers nationwide. Location: Vidhyavihar/Kurla Mumbai, Maharashtra, India Are you a seasoned customer service leader with a passion for problem-solving and a knack for driving exceptional customer experiences? CarTradeExchange is seeking an experienced and dynamic Customer Care Manager to elevate our customer support operations for our fast-paced used vehicle auction platform. In this pivotal role, you will be responsible for ensuring seamless customer journeys from pre-bid inquiries to post-auction support, fostering loyalty, and enhancing our brand reputation. You'll lead a dedicated team, implement data-driven strategies, and be the champion for our customers, ensuring their interactions with our platform are positive and efficient. Key Responsibilities: Strategic Leadership: Develop and implement customer care strategies aligned with company goals, focusing on reducing complaints, increasing repeat business, and enhancing overall customer satisfaction. Team Management & Development: Lead, mentor, and motivate a team of customer care professionals, fostering a culture of excellence, continuous improvement, and customer-centricity. Conduct regular performance reviews and provide constructive feedback. Problem Solving & Root Cause Analysis: Act as the primary escalation point for complex customer issues. Conduct thorough root cause analysis to identify underlying problems, implement sustainable solutions, and prevent recurring issues. Process Optimization: Continuously evaluate and improve customer service processes, policies, and procedures to enhance efficiency, consistency, and customer experience. Data-Driven Insights: Utilize customer service data (e.g., ticket volume, resolution times, satisfaction scores) to identify trends, generate actionable insights, and report on key performance indicators (KPIs) to senior management. Strong Communication: Ensure clear, concise, and empathetic communication across all customer touchpoints and internal stakeholders. Develop and maintain a comprehensive knowledge base for common customer inquiries. Cross-Functional Collaboration: Collaborate effectively with sales, operations, IT, and marketing teams to ensure a unified and positive customer experience across the entire customer lifecycle. Quality Assurance: Establish and maintain quality assurance protocols for customer interactions, ensuring adherence to company standards and best practices. Technology Utilization: Leverage CRM systems and other customer service technologies to optimize workflow and track customer interactions. Qualifications: Graduate, or a related field. 7+ years of progressive experience in customer service management, with a significant portion in a fast-paced, high-volume environment, preferably within the auction or automotive industry. Proven ability to solve complex problems and conduct thorough root cause analysis. Highly data-driven with experience in analyzing customer service metrics and translating them into actionable strategies. Exceptional communication (written and verbal), interpersonal, and leadership skills. Demonstrated ability to manage and motivate a diverse team. Strong organizational skills and attention to detail. Proficiency with CRM software and customer service platforms. Experience in the automotive or used vehicle industry is a significant plus. Show more Show less

Retail Sales Executive

Ongole, Vijayawada, Nellore

1 - 6 years

INR 2.0 - 4.0 Lacs P.A.

Work from Office

Full Time

Below are key responsibilities and requirements: Source inventory from assigned dealerships or branches. Coordinate Physical Bidding events with Automall managers. Implement digital tools at the dealership level. Capture essential details of saleable vehicles. Maintain relationships with dealership sales managers. Ensure maximum conversion with the Demand team and Automall manager. Evaluate Target vs Achievement weekly & monthly. You Will Bring In: 2+ years experience in building relationships in the Preowned Vehicle sector. Competences: Funnel Management, Selling Skills, Knowledge of Preowned Vehicle segment. Strong presentation, strategic thinking, and closing skills. Competitive spirit with integrity. KNOWLEDGE : PREOWNED VEHICLE segment and sector. You should be relentlessly driven to seek new business. Strong presentation, strategic thinking and closing skills. Competitive spirit , but never to sacrifice integrity Role & responsibilities

Customer Service Executive

Karimnagar, Warangal

1 - 4 years

INR 1.75 - 3.0 Lacs P.A.

Work from Office

Full Time

CUSTOMER SERVICE : When you will onboard Shriram Automall , you will be a part of entity with seasoned professionals embarked on their journey to realize great customer experience. A people centric armed with learning culture, the organization is guided by the core values of commitment with integrity, innovations and growth, valuing relationship. If your beliefs are aligned with ours and are seeking a platform to pursue your passion to grow through out of box thinking than you are at the right place. THE OPPORTUNITY: The role of the CUSTOMER SERVICE EXECUTIVE to build customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Ensures positive customers experience within our platform. CSE will proactively engage with customers, troubleshoot problems, and help drive our business forward. ROLE ALLOWS YOU TO Responsible for handling all complaints & attending all leads, queries within TAT via all sources Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Ensures effective usage of CRM system Meet personal/team BidClub & GAP targets Contribute to team effort by accomplishing related results as needed Manage all Walk in customers Registration of new buyers for new Demand Generation & customer engagement Support Marketing activities staying within the Automall Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Follow customer service SOP, guidelines, and policies Registration of new buyers for customer engagement Inform customer of deals and promotions YOU WILL BRING IN Graduation in any discipline, 2+ years of professional experience, in a client-facing/account management role Excellent communication, both written and verbal Expertise with MS Office ( Word , Excel & Power Point ) Ability to respond to customer requests throughout the day Exceptionally organized and detail-oriented Ability to grasp technical concepts Self-motivated and proactive, with a can do attitude; willing to pitch in and do whatever is required.Role & responsibilities

Retail Sales Executive

Visakhapatnam, Guntur, Hyderabad

1 - 6 years

INR 2.5 - 4.0 Lacs P.A.

Work from Office

Full Time

Below are key responsibilities and requirements: Source inventory from assigned dealerships or branches. Coordinate Physical Bidding events with Automall managers. Implement digital tools at the dealership level. Capture essential details of saleable vehicles. Maintain relationships with dealership sales managers. Ensure maximum conversion with the Demand team and Automall manager. Evaluate Target vs Achievement weekly & monthly. You Will Bring In: 2+ years experience in building relationships in the Preowned Vehicle sector. Competences: Funnel Management, Selling Skills, Knowledge of Preowned Vehicle segment. Strong presentation, strategic thinking, and closing skills. Competitive spirit with integrity. KNOWLEDGE : PREOWNED VEHICLE segment and sector. You should be relentlessly driven to seek new business. Strong presentation, strategic thinking and closing skills. Competitive spirit , but never to sacrifice integrity to win business. Role & responsibilities

Senior Executive

Ludhiana, Pathankot, Chandigarh

2 - 4 years

INR 3.0 - 4.5 Lacs P.A.

Work from Office

Full Time

Below are key responsibilities and requirements: Source inventory from assigned dealerships or branches. Coordinate Physical Bidding events with Automall managers. Implement digital tools at the dealership level. Capture essential details of saleable vehicles. Maintain relationships with dealership sales managers. Ensure maximum conversion with the Demand team and Automall manager. Evaluate Target vs Achievement weekly & monthly. You Will Bring In: 2+ years experience in building relationships in the Preowned Vehicle sector. Competences: Funnel Management, Selling Skills, Knowledge of Preowned Vehicle segment. Strong presentation, strategic thinking, and closing skills. Competitive spirit with integrity. KNOWLEDGE : PREOWNED VEHICLE segment and sector. You should be relentlessly driven to seek new business. Strong presentation, strategic thinking and closing skills. Competitive spirit , but never to sacrifice integrity to win business.

Account Executive

New Delhi, Faridabad, Manesar

1 - 2 years

INR 1.0 - 2.25 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Cash Handling & Management Sellers Payment, sale proceeds Receipt Acknowledgment, & Verify Delivery Order Receipt of Buyer acknowledgement for vehicle & documents release and uploading Issuing Gate pass (Sold & Normal releases) Sale Cancellations & Forfeiture Banking Activities Refunds All Billing & Collection Management (Invoices) Expenses booking and clearing Admin (with the Help of Team Leader) Preferred candidate profile Bachelor degree in Accounting preferred . Flexibility and willingness to work varied hours and occasional overtime hours. Experience working with different Accounting systems. Proficiency with Microsoft Excel, Word Excellent verbal and written communication skills in English. Proven commitment to providing excellent customer service. Excellent interpersonal skills and ability to build relationships. Outstanding analytical and problem-solving skills. Organized, detailed-oriented and able to multi-task in a fast-paced environment. Excellent time management skills and the ability to always meet deadlines. Self-motivated and able to work unsupervised.

Retail Sales Officer

Ahmedabad, Gujarat, India

2 years

Not disclosed

On-site

Full Time

ABOUT COMPANY: Shriram Automall India Limited (SAMIL) is India's Leading Marketplace connecting pre-owned vehicles & equipment buyers and sellers. Backed by Shriram Transport Finance Company Limited and CarTrade Tech Limited, SAMIL has over 1,500 employees and more than 100 Automalls across India. SAMIL conducts more than 3,000 bidding events every month through its phygital platform and online platforms. Over the years, SAMIL has facilitated over 17,50,000 customers and a full spectrum of sellers across various industries. RETAIL SALES OFFICER: Source inventory from assigned dealerships or branches. Coordinate Physical Bidding events with Automall managers. Implement digital tools at the dealership level. Capture essential details of saleable vehicles. Maintain relationships with dealership sales managers. Ensure maximum conversion with the Demand team and Automall manager. Evaluate Target vs Achievement weekly & monthly. YOU WILL BRING IN: 2+ years experience in building relationships in the Preowned Vehicle sector. Competences: Funnel Management, Selling Skills, Knowledge of Preowned Vehicle segment. Strong presentation, strategic thinking, and closing skills. Competitive spirit with integrity. KNOWLEDGE : PREOWNED VEHICLE segment and sector. You should be relentlessly driven to seek new business. Strong presentation, strategic thinking and closing skills. Competitive spirit , but never to sacrifice integrity to win business. LOCATION: Shriram Automall, Ahmedabad, Gujarat 382330 Show more Show less

Assistant Product Manager

Bengaluru

2 - 5 years

INR 3.5 - 5.5 Lacs P.A.

Work from Office

Full Time

Role & responsibilities This is a full-time on-site role for a Used Car Salesperson at Shriram Automall in Delhi, India. The Salesperson will be responsible for engaging with potential customers, showcasing pre-owned vehicles, negotiating sales, and ensuring customer satisfaction. The role also involves maintaining customer relationships and meeting sales targets. Preferred candidate profile Customer Satisfaction and Communication skills Interpersonal Skills and Customer Retention Experience in Automotive Sales Strong negotiation skills Ability to work independently and as part of a team Knowledge of pre-owned vehicle markets Previous sales experience in the automotive industry is a plus Fluency in multiple languages is beneficial

Senior Product Executive

Bengaluru

2 - 5 years

INR 3.5 - 5.5 Lacs P.A.

Work from Office

Full Time

Role & responsibilities This is a full-time on-site role for a Used Car Salesperson at Shriram Automall in Delhi, India. The Salesperson will be responsible for engaging with potential customers, showcasing pre-owned vehicles, negotiating sales, and ensuring customer satisfaction. The role also involves maintaining customer relationships and meeting sales targets. Preferred candidate profile Customer Satisfaction and Communication skills Interpersonal Skills and Customer Retention Experience in Automotive Sales Strong negotiation skills Ability to work independently and as part of a team Knowledge of pre-owned vehicle markets Previous sales experience in the automotive industry is a plus Fluency in multiple languages is beneficial

Retail Sales Executive

Rajahmundry, Visakhapatnam, Guntur

1 - 5 years

INR 0.5 - 2.5 Lacs P.A.

Work from Office

Full Time

Below are key responsibilities and requirements: Source inventory from assigned dealerships or branches. Coordinate Physical Bidding events with Automall managers. Implement digital tools at the dealership level. Capture essential details of saleable vehicles. Maintain relationships with dealership sales managers. Ensure maximum conversion with the Demand team and Automall manager. Evaluate Target vs Achievement weekly & monthly. You Will Bring In: 2+ years experience in building relationships in the Preowned Vehicle sector. Competences: Funnel Management, Selling Skills, Knowledge of Preowned Vehicle segment. Strong presentation, strategic thinking, and closing skills. Competitive spirit with integrity. KNOWLEDGE : PREOWNED VEHICLE segment and sector. You should be relentlessly driven to seek new business. Strong presentation, strategic thinking and closing skills. Competitive spirit , but never to sacrifice integrity to win business. Role & responsibilities

Senior Executive

Sikar, Jodhpur

1 - 3 years

INR 1.5 - 3.0 Lacs P.A.

Work from Office

Full Time

Role & responsibilities Source inventory from assigned dealerships or branches. Coordinate Physical Bidding events with Automall managers. Implement digital tools at the dealership level. Capture essential details of saleable vehicles. Maintain relationships with dealership sales managers. Ensure maximum conversion with the Demand team and Automall manager. Evaluate Target vs Achievement weekly & monthly. Preferred candidate profile PREOWNED VEHICLE segment and sector. You should be relentlessly driven to seek new business. Strong presentation, strategic thinking and closing skills. Competitive spirit , but never to sacrifice integrity to win business.

Customer Service Executive

Manesar

1 - 5 years

INR 2.0 - 3.0 Lacs P.A.

Work from Office

Full Time

CUSTOMER SERVICE : When you will onboard Shriram Automall , you will be a part of entity with seasoned professionals embarked on their journey to realize great customer experience. A people centric armed with learning culture, the organization is guided by the core values of commitment with integrity, innovations and growth, valuing relationship. If your beliefs are aligned with ours and are seeking a platform to pursue your passion to grow through out of box thinking than you are at the right place. THE OPPORTUNITY: The role of the CUSTOMER SERVICE EXECUTIVE to build customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn . Ensures positive customers experience within our platform. CSE will proactively engage with customers, troubleshoot problems, and help drive our business forward. ROLE ALLOWS YOU TO Responsible for handling all complaints & attending all leads, queries within TAT via all sources Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Ensures effective usage of CRM system Meet personal/team BidClub & GAP targets Contribute to team effort by accomplishing related results as needed Manage all Walk in customers Registration of new buyers for new Demand Generation & customer engagement Support Marketing activities staying within the Automall Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Follow customer service SOP, guidelines, and policies Registration of new buyers for customer engagement Inform customer of deals and promotions YOU WILL BRING IN Graduation in any discipline, 2+ years of professional experience, in a client-facing/account management role Excellent communication, both written and verbal Expertise with MS Office ( Word , Excel & Power Point ) Ability to respond to customer requests throughout the day Exceptionally organized and detail-oriented Ability to grasp technical concepts Self-motivated and proactive, with a can do” attitude; willing to pitch in and do whatever is required.

Shriram Automall logo

Shriram Automall

|

Automobile / Auction Services

Bangalore

1001-5000 Employees

22 Jobs

cta

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