Customer Service Executive

Job Description

CUSTOMER SERVICE : When you will onboard Shriram Automall , you will be a part of entity with seasoned professionals embarked on their journey to realize great customer experience. A people centric armed with learning culture, the organization is guided by the core values of commitment with integrity, innovations and growth, valuing relationship. If your beliefs are aligned with ours and are seeking a platform to pursue your passion to grow through out of box thinking than you are at the right place. THE OPPORTUNITY: The role of the CUSTOMER SERVICE EXECUTIVE to build customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn . Ensures positive customers experience within our platform. CSE will proactively engage with customers, troubleshoot problems, and help drive our business forward. ROLE ALLOWS YOU TO Responsible for handling all complaints & attending all leads, queries within TAT via all sources Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Ensures effective usage of CRM system Meet personal/team BidClub & GAP targets Contribute to team effort by accomplishing related results as needed Manage all Walk in customers Registration of new buyers for new Demand Generation & customer engagement Support Marketing activities staying within the Automall Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Follow customer service SOP, guidelines, and policies Registration of new buyers for customer engagement Inform customer of deals and promotions YOU WILL BRING IN Graduation in any discipline, 2+ years of professional experience, in a client-facing/account management role Excellent communication, both written and verbal Expertise with MS Office ( Word , Excel & Power Point ) Ability to respond to customer requests throughout the day Exceptionally organized and detail-oriented Ability to grasp technical concepts Self-motivated and proactive, with a can do” attitude; willing to pitch in and do whatever is required.