Customer Service Executive

ABOUT COMPANY:Shriram Automall India Limited (SAMIL) is India's Leading Marketplace connecting pre-owned vehicles & equipment buyers and sellers. Backed by Shriram Transport Finance Company Limited and CarTrade Tech Limited, SAMIL has over 1,500 employees and more than 100 Automalls across India. SAMIL conducts more than 3,000 bidding events every month through its phygital platform and online platforms. Over the years, SAMIL has facilitated over 17,50,000 customers and a full spectrum of sellers across various industries. CUSTOMER SERVICE EXECUTIVE (Exclusively for Women):When you will onboard Shriram Automall , you will be a part of entity with seasoned professionals embarked on their journey to realize great customer experience . A people centric armed with learning culture, the organization is guided by the core values of commitment with integrity, innovations and growth, valuing relationship.If your beliefs are aligned with ours and are seeking a platform to pursue your passion to grow through out of box thinking than you are at the right place. THE OPPORTUNITY:The role of the CUSTOMER SERVICE EXECUTIVE to build customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Reporting Administratively AUTOMALL BUSINESS HEAD AND Functionally TO TEAM LEADER CUSTOMER SERVICE Ensures positive customers experience within our platform. CSE will proactively engage with customers, troubleshoot problems, and help drive our business forward. ROLE ALLOWS YOU TO:Responsible for handling all complaints & attending all leads, queries within TAT via all sourcesResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problemContribute to team effort by accomplishing related results as neededManage all Walk in customersRegistration of new buyers for new Demand Generation & customer engagementSupport Marketing activities staying within the AutomallGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsRegistration of new buyers for customer engagementInform customer of deals and promotions YOU WILL BRING INGraduation in any discipline,2+ years of professional experience, in a client-facing/account management roleExcellent communication, both written and verbalExpertise with MS Office ( Word , Excel & Power Point )Exceptionally organized and detail-orientedAbility to grasp technical conceptsSelf-motivated and proactive, with a can do attitude; willing to pitch in and do whatever is required. Location: Shriram Automall Vadodara, Vill Por, NH 8, Por, Gujarat 391243Contact: +91 8595413745