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Bajaj Finance
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Senior Executive - Debt Management Services - The Wheels - 2W/3W

Senior Executive - Debt Management Services - The Wheels - 2W/3W

Bajaj Finance

1 - 3 years

6 - 10 Lacs

sitamarhi

Posted:1 day ago| Platform:

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Skills Required

go compliance finance risk hr data management governance systems onboarding sales education relationship management operations crm salesforce business communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Executive - Debt Management Services - The Wheels - 2W/3W
Job Purpose
First link of management between the executors (field staff) and management. An effective communicator with exceptional relationship management skills and the ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography. Duties and Responsibilities
Principal Accountabilities

Achieving business numbers with the assigned line of channels (based on location and market potential).

People Management (Off roll)Hiring, retention, and productivity.

Sales governance through compliance of systems and processes.

Responsible for tracking, managing, and controlling PDD requirement compliance.

Reduction in customer complaints and cancellations by ensuring no miss-selling.

Understanding of CRM (Salesforce.com).

Effectively engage with Credit, Operations, Risk, and within 2W/3W teams.

Ensure TAT is maintained for case processing.

Major Challenges

Training of self and team.

Hiring the right candidate.

Smooth onboarding to help settle the employee well in the organization.

Smooth onboarding of new dealer/partner with the organization.

Retention of off-roll staff.

Decisions

Hiring of off-roll staff.

Approvals by coordinating with internal stakeholders (e.g., clearing cases).

Lead allocation.

Field activity planning and closure.

Interactions
Internal Clients:

Connect with various internal departments (product, credit, operations, RCS, and compliance) to process files.

Connect with HR department for hiring and retention.

External Clients:

Engaging with customers.

Mapping of market competition.

Dimensions
Financial Dimensions:

From 45 to 70 cases MOM (depending on location and market potential).

Other Dimensions:

Total Team Size9

Number of Direct Reports5 to 9

Number of Indirect ReportsN/A

Number of Outsourced Employees5 to 9

Number of Locations1 to 4

Number of Products1 (Two Wheeler Loan)

Required Qualifications and Experience
Skills and Knowledge

Graduate / Post Graduate qualification.

Good command of Excel is essential.

1 to 3 years of relevant experience in managing a team.

Result-oriented with a go-getter attitude.

Collaborative work style to engage with peers and colleagues across the company.

Excellent team management and interpersonal skills.

Excellent command over communication skills.

Highly ambitious and self-motivated.

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Senior Executive - Debt Management Services - The Wheels - 2W/3W