Senior Executive - Debt Management Services - The Wheels - 2W/3W

1 - 3 years

6 - 10 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


 Senior Executive - Debt Management Services - The Wheels - 2W/3W 
 Job Purpose 
This position is open with Bajaj Finance Ltd. Acts as the first link of management between the executors (field staff) and management. An effective communicator with exceptional relationship management skills who can relate to people at all levels of business and management. Responsible for delivery of business AOP objectives for the assigned geography.  Duties and Responsibilities 
 Principal Accountabilities 
  • Achieve business numbers with the assigned line of channels (based on location and market potential).
  • People management (off-roll)Hiring, retention, and productivity.
  • Sales governance through compliance with systems and processes.
  • Responsible for tracking, managing, and controlling PDD requirement compliance.
  • Reduce customer complaints and cancellations by ensuring no miss-selling is done.
  • Understanding of CRM (Salesforce.com).
  • Effectively engage with Credit, Operations, Risk, and within 2W/3W teams.
  • Ensure TAT is maintained for case processing.

  •  Major Challenges 
  • Training of self and their team.
  • Hiring the right candidate.
  • Smooth onboarding to help settle the employee well in the company.
  • Smooth onboarding of new dealer/partner.
  • Retention of off-roll staff.

  •  Key Decisions 
  • Hiring of off-roll staff.
  • Approvals by coordinating with internal stakeholders (e.g., clearing cases).
  • Lead allocation.
  • Field activity planning and closure.

  •  Key Working Relationships 
     Internal Clients: 
  • Interact with various internal departments (product, credit, operations, RCS, and compliance) to process files.
  • Interact with HR department for hiring and retention.

  •  External Clients: 
  • Engage with customers.
  • Mapping of market competition.

  •  Dimensions 
     Financial Dimensions: 
  • From 45 to 70 cases MOM (depending upon location and market potential).

  •  Other Dimensions: 
  • Total team size9
  • Number of direct reports5 to 9
  • Number of indirect reportsN/A
  • Number of outsourced employees5 to 9
  • Number of locations1 to 4
  • Number of products1 (Two Wheeler Loan)

  •  Required Qualifications and Experience 
     Skills and Knowledge 
  • Graduate / Post Graduate qualification required.
  • Good command of Excel is essential.
  • 1 to 3 years of relevant experience in managing a team.
  • Result-oriented; a go-getter attitude is a must.
  • Should have a collaborative work style to engage with peers and colleagues across the company.
  • Excellent team management and interpersonal skills.
  • Excellent command over communication skills.
  • Highly ambitious and self-motivated.
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    Bajaj Finance logo
    Bajaj Finance

    Financial Services

    Pune