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Bajaj Finance
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Senior Executive - Debt Management Services - The Wheels - 2W/3W

Senior Executive - Debt Management Services - The Wheels - 2W/3W

Bajaj Finance

1 - 3 years

6 - 10 Lacs

chandrapur

Posted:1 day ago| Platform:

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Skills Required

go compliance finance risk hr data management governance systems onboarding sales education relationship management operations crm salesforce business communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Executive - Debt Management Services - The Wheels - 2W/3W
Job Purpose
This position is open with Bajaj Finance Ltd. Acts as the first link of management between field staff and upper management. Requires an effective communicator with exceptional relationship management skills and the ability to relate to people at all business and management levels. Responsible for delivering business AOP objectives for the assigned geography. Duties and Responsibilities
Principal Accountabilities

Achieve business numbers with the assigned line of channels (based on location and market potential).

People Management (Off-roll)Hiring, retention, and productivity.

Sales governance through compliance with systems and processes.

Track, manage, and control PDD requirement compliance.

Reduce customer complaints and cancellations by ensuring no miss-selling.

Understand CRM, specifically Salesforce.com.

Effectively engage with Credit, Operations, Risk, and within 2W/3W teams.

Ensure TAT is maintained for case processing.

Major Challenges

Training self and team members.

Hiring the right candidates.

Smooth onboarding to help employees settle well in BFL.

Smooth onboarding of new dealer/partner with BFL.

Retention of off-roll staff.

Decisions

Hiring of off-roll staff.

Approvals by coordinating with internal stakeholders (e.g., clearing cases).

Lead allocation.

Field activity planning and closure.

Interactions
Internal Clients:

Connect with various internal departments (product, credit, operations, RCS, compliance) to process files.

Connect with HR department for hiring and retention.

External Clients:

Engage with customers.

Map market competition.

Dimensions
Financial Dimensions:

Handle 45 to 70 cases per month (depending on location and market potential).

Other Dimensions:

Total Team Size9

Number of Direct Reports5 to 9

Number of Indirect ReportsN/A

Number of Outsourced Employees5 to 9

Number of Locations1 to 4

Number of Products1 (Two Wheeler Loan)

Required Qualifications and Experience
Skills and Knowledge

Graduate / Post Graduate qualification required.

Good command of Excel is essential.

1 to 3 years of relevant experience in managing a team.

Result-oriented with a go-getter attitude.

Collaborative work style to engage with peers and colleagues across the company.

Excellent team management and interpersonal skills.

Excellent communication skills.

Highly ambitious and self-motivated.

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Senior Executive - Debt Management Services - The Wheels - 2W/3W