Senior Executive - CRM (Escalation)

4 - 8 years

7 - 12 Lacs

Posted:5 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities

  • Resolve critical CRM-related client issues with speed, and accuracy
  • Coordinate with cross-functional teams to investigate and close escalations effectively.
  • Track escalation patterns and perform root cause analysis to prevent recurrence.
  • Communicate clearly with stakeholders, ensuring timely updates and resolution within SLAs.
  • Recommend CRM process improvements based on client feedback and escalation insights.

Competencies Required:

  • Problem Solving
  • Process Improvement
  • Conflict Resolution
  • Analytical Thinking

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Kalpataru Limited logo
Kalpataru Limited

Real Estate

Mumbai Maharashtra

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