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Senior Engineer - Technical Support

Senior Engineer - Technical Support

Siemens

3 - 8 years

6 - 11 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

networking technical support pc linux troubleshooting switching customer service vmware sql customer support production support servicenow omnibus incident management application support microsoft windows ccna netcool unix netcool omnibus itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Smart infrastructure from Siemens makes the world a more connected and caring place where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

Role

Senior Engineer Technical Support

Educational Qualification

BE / B.Tech Any Specialization

Responsibilities

Provide support to customers across the globe through various channels like Voice, Email and Chat.

Answer customer queries on products, solutions, warranty, etc.

Remotely troubleshoot, resolve technical issues and problematic situations at customer sites.

Provide periodical reports to managers.

Participate in creating self-help resources and knowledgebase for customers.

Candidate Profile

Must have excellent written and oral communication skills.

3+ years in providing technical support to international customers through Voice/ E-mail / Chat.

Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals.

Should be familiar with Linux platform and Web applications.

Good troubleshooting skills.

Adequate experience in Microsoft Word and Excel.

Good analytical and problem-solving skills.

Should be self-organizing and be able to work with minimal supervision.

Willingness to work in 24x7.

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Senior Engineer - Technical Support