Senior Engineer - Services

Job Summary Acknowledgement of Customer Complaints and responding them properly either through mail or call. Must visit customer site on need basis and resolve the issue with minimum supervision. Reporting of Line/Field Complaints from OEM/Body Builder/ Dealer and report to category manager. Registering the same in SAP accordingly. Wise enough to take warranty decisions as per policy. He should be able to conduct product training to customers and frequent interaction to minimize communication and build strong relationships. Management of Channel Partner effectively to control their service team to attend to the complaints on time and close the complaints. Partner Claim settlement at month end as per policy guidelines. Service claims to be signed off monthly and send the hardcopy to PSM of TH for credit adjustment. . Follow up with concerned team for dispatching warrantable failed parts from site to factory. Closely monitor for Analysis and tracking those till final credit settlement. Joint Investigation and MOMs Sign Off for Field /Line Complaints with OEM/ Dealers at monthly basis. Reporting the same to category manager. Must be well versed with Basic knowledge of SAP, MS Office and computer literacy. He should be willing to take further Business Development and Market Intelligence Tracking product performance of Prototypes/modifications and feedback on product improvement from day-to-day experience. Tracking of competitor performance. He has to Visit to OEMs, Dealers, Fleet Owners and conduct filed campaign in association with regional channel partner for business development. Eligibility Criteria: He must be diploma in mechanical stream of science. Good with linguistic ability with command over English and Assamese language. Ready to travel to remote sites extensively as the nature of job demands it. Well versed with regional restrictions and legal issues of Northeast. Should have 4-5 years experience in related fields. Construction equipment/Automobile would be preferred.