Senior Engineer - Industrial IoT

Mindtree

3 - 6 years

5 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

computer science service delivery erp ticketing maximo management continuous improvement troubleshooting itil information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Everest Job Description We are looking for a dedicated Maximo Application Suite Support Consultant with 3 to 6 years of experience in handling Maximo issues and service requests The ideal candidate should have experience working with ticketing systems like Service Now be aware of ITIL processes and be ready to work in shifts Being selfmotivated and having proficiency in multiple languages will be an added advantage

Key Responsibilities

Provide support for Maximo Application Suite addressing issues and service requests promptly Utilize ticketing systems such as Service Now to manage and resolve incidents
Follow ITIL processes to ensure efficient and effective service delivery Collaborate with crossfunctional teams to troubleshoot and resolve technical issues Assist in the continuous improvement of support processes and procedures Work in shifts to provide 247 support coverage as required Communicate effectively with clients and stakeholders in multiple languages if applicable
Qualifications 3 to 6 years of experience in supporting Maximo Application Suite Proficiency in using ticketing systems like Service Now Knowledge of ITIL processes and best practices Ability to work in shifts and provide roundtheclock support Strong problemsolving skills and attention to detail Selfmotivated with the ability to work independently and as part of a team
Excellent communication skills with proficiency in multiple languages being a plus Bachelors degree in Computer Science Information Technology or a related field Preferred Skills Experience in the manufacturing domain Certification in ITIL or related technologies Familiarity with other ERP systems and their integration with Maximo

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