Senior Engineer

Job Description

Introduction: - Harman Tech Solutions (HTS) We re a global, multi-disciplinary team that s putting the innovative power of technology to work and transforming tomorrow. At HARMAN HTS, you solve challenges by creating innovative solutions. Combine physical and digital, making technology a more dynamic force to solve challenges and serve humanity s needs. Empower the company to create new digital business models, enter new markets, and improve customer experience. About the Role Teams Voice Engineer role is ideal for someone passionate about helping SMB customers leverage Teams Phones to improve their business operations and achieve their goals. What You Will Do Assist SMB customers in deploying Teams phones using tools like Express Setup from Teams Admin Center. Troubleshoot and resolve issues blocking Teams phone adoption and deployment. Coordinate with Microsoft support for break-fix issues. Identify business use cases to enhance ROI through Teams phone productivity. Guide customers in selecting cost-effective, high-value connectivity options with minimal maintenance. Demonstrate how Teams phones offer single-door solutions and increase revenue through time savings. Analyze and solve customers business problems using tailored Teams phone features. Provide guidance on connecting with partners for OEM-related issues (like devices). Demonstrate how Auto Attendant (AA), Call Queues (CQ), and Call Groups automate tasks and improve customer engagement. Conduct training sessions and create documentation for effective Teams phone use. Collaborate with internal teams to enhance the deployment process and customer experience. Stay updated with the latest Teams phone features and updates to offer optimal solutions. What You Need 6-8 years of work experience leveraging skills detailed above. Strong knowledge of Microsoft Teams, Teams phones systems, Exchange Online, and other M365 apps. Unified communication and PSTN voice-keyword to search. Proven experience in deploying and managing Teams phones. Proficient with Microsoft Admin Center, Teams Admin Center, and Express Setup tools Excellent troubleshooting skills for Teams phone deployment issues. Ability to understand and analyze customer business use cases. Strong communication skills to guide customers on connectivity options and ROI benefits. Experience coordinating with OEM partners and Microsoft support. Ability to create and deliver training materials and documentation. Proactive, customer-focused approach with a passion for problem-solving What Makes You Eligible Be willing to travel up to 25%, domestic and international travel if required. Successfully complete a background investigation as a condition of employment What We Offer Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.) Professional development opportunities through HARMAN University s business and leadership academies. Flexible work schedule with a culture encouraging work life integration and collaboration in a global environment. An inclusive and diverse work environment that fosters and encourages professional and personal development. Tuition reimbursement. Be Brilliant employee recognition and rewards program. You Belong Here . About HARMAN: Where Innovation Unleashes Next-Level Technology . . !