About Us We are a leading ERP software and solutions provider to dealers and rental companies of heavy equipment. We specialize in working with the construction, mining, forestry, material handling, and agriculture industries. We aim to be the ERP thought leader in our space and a trusted IT advisor to all dealers and rental companies. Today, we have over 700 employee associates, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We seek talented individuals to join our team and help us aggressively grow our North American footprint for our on-premises and 100% cloud-based ERP solutions. Why work for VitalEdge? We don t just sell technology, we enable transformation that results in broader societal benefits like building homes and critical infrastructure, growing food and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward. It s an exciting time to work for VitalEdge join us! Position Overview: As a Dynamics 365 CRM at our company, you will be instrumental in managing, maintaining, and optimizing our Dynamics 365 environments. This role encompasses supporting Dynamics 365 for Customer Engagement and CRM, PROs Smart CPQ, and using Workato as an iPaaS solution to integrate Dynamics CRM with NetSuite ERP. Your responsibilities will include ensuring the efficient operation of these applications, working closely with various teams to gather business requirements, and deploying solutions that improve both efficiency and effectiveness. This position requires a deep understanding of Dynamics 365 modules, superior problem-solving skills, and strong communication abilities to interact effectively with all organizational levels. Responsibilities: Development Skills The candidate must have a strong understanding of D365 development and should have worked on intermediate to complex development projects. They should be fully proficient in developing Rules, Forms, and other components within D365. Development in D365 can span two functional areas: i. CRM for Sales ii. CRM for Customer Service Ideally, the candidate should have experience in both areas. However, exposure to one area is acceptable if they can demonstrate agility and a willingness to learn new domains. Consulting and Admin Skills The candidate must have strong consulting capabilities, including the ability to engage with both third-party and internal stakeholders. They should be able to understand important drivers, identify key components, and articulate their ideas effectively. Proven experience in gathering requirements and translating them into technical solutions is essential (BOTH are needed, not just one). Must possess basis Administration skills. Project Management Skills The candidate should have a solid grasp of end-to-end project management, including status reporting, risk mitigation, and ensuring project goes on smoothly. Skills & Education: Educational Background: Bachelor s degree in information technology, Computer Science, or a related field. Certifications: Microsoft Dynamics 365 highly preferred certification. Experience: 6+ years of extensive experience in administering Dynamics 365 applications, especially the CRM and Customer Support modules. Proven ability in configuring and customizing Dynamics 365, PROs Smart CPQ, and utilizing Workato for system integrations. Technical Proficiency: Strong command of Microsoft Power Platform (Power Automate, Power Apps, Power BI). Interpersonal Skills: Excellent communication skills, adept in collaboration across functions. Methodology Acumen: Experience with Agile or Scrum methodologies beneficial. Adaptability: Capable of adjusting to new business requirements and technology shifts within the Dynamics 365 ecosystem. Integration Expertise: Hands-on experience with Workato is a plus. Location: Pune / Mumbai VitalEdge is an Equal Opportunity Employer