Job
Description
About GSPANN GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide. With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit www.gspann.com Job Position: Senior Engagement Manager IT Services (SAP, IT Ops, Analytics & Infrastructure) Experience: 12 + Years Location: Gurugram (Work from Office) Availability: Who can join Immediately to 3 week (max) only Must have Skills: Program Management, Team Management & Scaling, Service Delivery, Customer Engagement, SAP, Service Desk, Network, Infrastructure, IT Operations, and Analytics Role & responsibilities We are looking for an accomplished Senior Engagement Manager to lead and manage the end-to-end delivery of IT services for a global enterprise customer. This role demands expertise in overseeing large-scale delivery operations across SAP, Service Desk, Network, Infrastructure, IT Operations, and Analytics, with a proven ability to manage and scale high-performing teams and maintain strong relationships with senior global stakeholders Service Delivery Leadership: Lead IT services delivery across infrastructure, service desk, network operations, IT operations, analytics, and SAP (Basis, Functional, Support). Ensure delivery excellence by maintaining high-quality standards, SLA adherence, and operational KPIs. Oversee large-scale delivery operations managing a team of 200+ professionals. Team Management & Scaling: Build and scale high-performing, cross-functional teams from the ground up. Drive workforce planning, recruitment, onboarding, and employee development. Foster a collaborative, high-performance work culture focused on growth and innovation. Customer Engagement: Act as the primary delivery leader and point of contact for global customers. Build trusted relationships with executive stakeholders, aligning delivery outcomes with their business goals. Anticipate client needs and proactively address service improvements and transformation opportunities. Governance & Communication: Represent delivery leadership in steering committee meetings, executive briefings, and program reviews. Present service metrics, risk dashboards, strategic roadmaps, and value outcomes to senior stakeholders. Lead governance routines and ensure effective communication across teams and client organizations. Financial & Risk Management: Own the engagement P&L manage budgets, forecasts, and cost controls effectively. Identify and mitigate delivery, compliance, and operational risks. Ensure adherence to contractual obligations, security, and compliance standards. Required Skills & Qualification Bachelors or Masters degree in IT, Engineering, or a related field. 1218 years of experience in IT services, including at least 5 years in senior delivery or engagement management roles. Proven experience managing large delivery teams (200+ members) across service domains. Demonstrated success in scaling delivery teams from scratch to full operational strength. Strong background in infrastructure (cloud/on-prem), service desk, networking, analytics, and IT operations, and SAP environments Significant experience working with customers in Europe and North America, with cultural and operational understanding. Excellent leadership, stakeholder management, and communication skills. Experience presenting to executive stakeholders and steering committees. PMP, ITIL, or equivalent certifications are desirable. Preferred Attributes: Ability to thrive in fast-paced, global delivery environments with shifting priorities. Strong commercial and strategic mindset with a commitment to continuous improvement. Experience in multi-vendor or distributed delivery models. Passion for innovation, operational excellence, and building high-performance teams.
