Senior E-commerce Strategy & Operations Lead

Senior E-commerce Strategy & Operations Lead

Job Responsibilities:

Strategic Leadership & Business Growth

• Define and execute long-term e-commerce strategies aligned with organizational goals.
• Own the P&L for multiple e-commerce programs, ensuring profitability and revenue targets are met.
• Drive scalable growth across diverse verticals including payment banks, digital wallets, online transport networks, and digital marketplaces.

E-commerce Operations & Seller Ecosystem

• Lead nationwide seller acquisition, onboarding, and performance management across categories.
• Ensure compliance with marketplace policies and optimize seller performance metrics.

Client Engagement & Service Excellence

• Manage key client relationships, ensuring high satisfaction and retention.
• Resolve escalations and implement feedback loops for continuous service improvement.
• Develop and monitor KPIs for client servicing teams including telesales, inside sales, and field operations.

Team Leadership & Cross-functional Alignment

• Lead and mentor a multi-tiered team including Managers, TLs and Sales Executives.
• Foster collaboration across sales, operations, and strategy teams to drive unified execution.
• Implement quality control systems and training programs to enhance team efficiency.

Key Competencies

• Strategic Planning & Execution
• Revenue Management & P&L Oversight
• E-commerce & Retail Operations
• Business Development & Market Expansion
• Team Building & Leadership
• Client Relationship Management
• Data-driven Decision Making
• Inside Sales & Tele sales Strategy

Education & Qualifications

• Graduate degree (MBA preferred)

• 10+ years relevant experience in e-commerce strategy & operations

• Proven P&L ownership and revenue growth experience

• Strong leadership in B2B/B2C platforms
• Expertise in seller ecosystem, client management, and team building
• Fluent in English & Hindi
• Excellent communication, negotiation, and analytical skills