The
Delivery Principal
is a key leadership role responsible for the successful delivery of projects and driving growth within a client account. This role oversees the delivery of complex solutions and services, including application modernisation and digital transformation initiatives, leveraging cloud technologies (Azure, AWS). The Delivery Principal works closely with cross-functional teams and clients to ensure the highest standards of governance, quality, and client satisfaction throughout the lifecycle of large and complex projects. Additionally, the role includes:
- Revenue forecasting and financial tracking
- Implementing contingency plans when actual results deviate from forecasts
- Line management responsibilities to support and develop team members
- Applying both
Agile
and Waterfall
methodologies to drive continuous delivery and improve outcomes
Key Responsibilities
1. Successful Delivery Management
- Lead and oversee the end-to-end delivery of complex projects within the Private Sector.
- Ensure effective application of governance, quality standards, and metrics.
- Drive digital transformation solutions, focusing on application modernisation, cloud adoption, and service/product/platform delivery.
2. Account Growth and Development
- Partner with clients to drive account growth through successful delivery and opportunity identification.
- Lead business development activities including presales, bid responses, and client presentations.
- Develop and nurture long-term client relationships.
3. Revenue Forecasting and Financial Management
- Own the revenue forecasting process, ensuring accurate projections based on milestones, spend, and resource allocation.
- Track actual performance against forecasts and address discrepancies proactively.
- Implement contingency plans (Plan B) to close revenue gaps through accelerated delivery, new opportunities, or resource realignment.
4. Cross-functional Collaboration
- Collaborate effectively with internal and external stakeholders.
- Manage multi-supplier engagements to ensure alignment and coordination across teams.
5. Team Leadership and Development
- Lead and empower large delivery teams, fostering a positive and inclusive culture.
- Support team development through coaching, mentoring, and feedback.
6. Client Communication and Negotiation
- Act as the primary client contact, providing strategic guidance and ensuring alignment with business objectives.
- Negotiate with clients, vendors, and stakeholders to manage expectations and drive success.
7. Solution Delivery Excellence
- Apply user research and design thinking to ensure solutions meet user needs and deliver measurable outcomes.
- Monitor project performance and drive continuous improvement.
8. Agile and Waterfall Delivery Approach
- Guide teams in selecting and applying the appropriate methodology for each project.
- Use
Agile
practices (sprints, stand-ups, retrospectives) for iterative projects. - Apply
Waterfall
methodology for structured, sequential projects. - Balance client needs with the most suitable delivery approach based on project complexity and scope.