Senior Delivery Manager

Role Overview: As a Senior Delivery Manager at UST in Trivandrum, you will lead and manage both on-site and virtual teams effectively across diverse geographies. You will be responsible for driving end-to-end Delivery Management with strong technical expertise in Wintel, Storage, Network, and SD-WAN technologies. Additionally, you will manage multi-technology teams across various service lines and technical towers. Key Responsibilities: - Demonstrate experience in RFP solutioning, large-scale operations, and third-party service integrations. - Show proficiency in ITIL, Agile, and SRE frameworks with hands-on knowledge of service management and incident resolution processes. - Have a deep understanding of the BFSI domain with extensive experience supporting NBFC clients and proven ability to handle PAN-India accounts, ensuring consistent service excellence. - Grasp enterprise security products and related best practices, along with strong financial acumen including knowledge of P&L, EBITDA, and budgetary controls. - Exhibit excellent customer-facing skills with a focus on building long-term strategic relationships. - Manage escalations, drive incident resolution, and ensure SLA adherence. - Utilize skills in people management, team mentorship, performance evaluations, strategic resource planning, and prioritization to meet dynamic business needs. - Maintain a proactive attitude with a strong problem-solving mindset. - Possess excellent written and verbal communication skills with an ability to influence stakeholders at all levels. - Be well-versed in change management and continuous improvement initiatives, proficient in MS Office Suite and project management tools, and possess strong organizational and leadership capabilities. - Coach and develop junior team members. Qualifications Required: - Expertise in Wintel/Storage/Network, ITIL, Agile, NBFC customer experience, and Service Management. Additional Details about UST: UST is a global digital transformation solutions provider that partners with clients from design to operation, embedding innovation and agility into organizations. Join UST with over 30,000 employees in 30 countries and build for boundless impact, touching billions of lives in the process.,