The Senior Credit Analyst is responsible for managing the end-to-end credit/collections operations for the Credit Operations process of India. Primary process covered will be Debt collections with wider linkages to Credits, Cash Allocation, Cash Application and Debt Recovery.
This role provides support to the Debt Management Lead with regards to E2E DC management for the country engaging with business stakeholders and overall responsible of the performance of the country s KPIs. Manage Debt Collections:
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A Senior credit analyst is a professional who is responsible for resolving overdue bills and collecting payments from those who owe
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Establishment of appropriate order release support with necessary MOA and the analysis of the overall credit exposure where needed.
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Solve problems quickly and create resolutions that bring in revenue on a regular basis
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Work closely with team members to create ways to bring in cash quickly and find success as a group
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Develop collections methods that consistently lead to achieving or exceeding company financial goals
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Conduct customized collections plans on each customer that consist of emails, phone calls and standard mail correspondence on a daily basis by following the FSCM strategy
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Research each account using customer s past records such as payment behavior, business history etc. before recommending any order release to MOA holder
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Have frequent connect with Business/stakeholders (COC/COC/CO/Sales etc.)
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Guarantee the processing of payments
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Correctly process Port B filings of the customer s when needed by keeping DML informed of the same
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Maintain quality customer service and a positive image by resolving customer account inquiries
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Update customer files as and when required with CO team to ensure data integrity
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Direct all billing and reporting activities to DML in accordance to deadlines
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Provide excellent customer service by always being proactive
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Ensure compliance with Global Downstream Credit policy, OCM standards & SOX controls.
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Continuous Improvement- Assist to lead identification and realization of value both as a USD Business Impact outside FO as well as to improve cost efficiency within FO. Initiate and lead the improvement initiatives in India, in full cooperation with Process Excellence team, and support other processes CI initiatives, in an end to end manner. Encourage the team to embed CI mindset and look for opportunity to improve, incl. Quick wins. Help to improve Shell working capital is also a key improvement objective.
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Conduct business engaging &/or cross functional partner meetings. Keep up-to- on issues by holding regular discussions with the Credit analysts and local Business Sales teams.
Skills and Requirements:
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Degree in Accounting or related Finance degree required
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Minimum 2-5years relevant Debt collections/credit or financial experience demonstrating strong financial interpretation & analysis skills
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Experience in credit risk assessment and offer to cash process is an added advantage
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Language: Hindi & English
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Strong diplomatic negotiating skills with ability to make tough decisions and implement action steps to resolve credit issues while maintaining customer relationships.
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Demonstrated leadership capabilities for team projects with ability to motivate team efforts and lead and influence outside organizational boundaries.
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Strong aptitude for managing processes and driving towards best-in-class process performance
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A passion for learning soft and leadership skills
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Passion for coaching is highly desired
Professional Experience
This role requires a result driven, focused leader, with excellent communication skills and strong drive. He or she must be able to work under tight time pressure whilst still maintaining high standards of work not only personally, but also within the team, resiliently. must be able to encourage and support team members in their personal development and positively engage with others to improve business processes and performance where necessary and should possess strong commercial acumen to be able to support the sales organization in credit related matters. He / She must be credible and be able to negotiate with stakeholder at senior levels within their organization. Key Competences
