Field Collections Officer - Payday Loans

The Field Collections Officer will be responsible for end-to-end collection activities for short-term payday loans with an average ticket size of 35,000 and loan tenure of 15 to 45 days. The role requires strong field follow-ups, negotiation skills, and local market understanding.

Key Responsibilities

1. Collection Execution

• Visit customers for overdue/payday loan collections within allocated PIN codes.
• Explain outstanding dues, charges, and repayment options clearly.
• Collect payments through digital modes and ensure real-time updates.
• Maintain daily follow-up tracker and collection MIS.

2. Negotiation & Settlement

• Negotiate with customers to close delinquent accounts with minimal losses.
• Understand customer financial condition and work out solutions within policy.
• Promote early payment benefits and avoid legal escalations.

3. Legal & Compliance

• Support legal team with on-ground verification for hard buckets.
• Coordinate delivery and acknowledgment of notices (if applicable).
• Ensure all collections are as per RBI & internal compliance guidelines.

4. Customer Handling

• Handle customer objections professionally and maintain dignity.
• Liaison with neighbours, employers, local contacts when required.
• Escalate risky/critical cases immediately to the reporting manager.

5. Documentation

• Maintain visit reports, receipts, settlement letters, and payment proofs.
• Update CRM/app on real-time basis for every customer interaction.
• Submit daily report to team lead/collection manager.

Required Skills & Qualification

• Minimum

  12th Pass

  , Graduation preferred.

• Local Language Fluency is Mandatory

  (Hindi + Regional language such as Marathi/Kannada/Tamil/Telugu/Bengali etc.)
• Good knowledge of the local geography and customer profile.
• Strong communication and negotiation skills.
• Basic smartphone usage and CRM/app reporting.
• Two-wheeler with valid driving license (preferred).

Candidate Attributes

• Result oriented with ownership mindset.
• High integrity, discipline and customer empathy.
• Comfortable working in field and meeting daily targets.
• Ability to work under pressure and handle sensitive cases.

Performance KPIs

• Monthly Collections % (bucket-wise)
• Resolution Rate within policy
• Number of productive visits per day
• Settlement value recovered
• Leakage & complaint-free collections
• Reporting quality (CRM & MIS)

Salary & Benefits

• Fixed Salary + Monthly Incentives (performance linked)
• Fuel reimbursement as per company policy
• Mobile & other allowances
• Growth opportunities in collections management