Senior D365 CE Functional Consultant

Sonata Software

7 - 12 years

25 - 40 Lacs

hyderabad chennai bengaluru

Posted:2 hours ago| Platform:

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Skills Required

crm application case management power platform microsoft dynamics quotation pricing azure ad b2c

Work Mode

Hybrid

Job Type

Full Time

Job Description

Location:

Years of exp

Global Delivery Model (India UK)

Were looking for an experienced Dynamics 365 CE Functional Consultant to lead TLC implementation projects and deliver exceptional business solutions.

Key Responsibilities

Conduct requirement workshops with stakeholders (Sales, Operations, Clinical, IT).
Design functional solutions for
D365 Sales
,
Customer Service
, and
Power Platform
.
Configure core CRM entities: Quotes, Products, Price Lists, Appointments, Cases.
Document end-to-end business processes for
Quoting, Pricing, and Booking
.
Prepare
Functional Design Documents (FDD)
and validate technical feasibility.
Support
SIT
, coordinate
UAT
, and assist with training & change management.
Act as the primary liaison for business requirement clarifications.

What We’re Looking For

7+ years
in Dynamics 365 CE (Sales, Customer Service) implementations.
Expertise in
Quotation, Pricing, Case Management
processes.
Hands-on experience with
Power Platform
(Power Pages, Power Automate, Dataverse).
Strong knowledge of
CRM integrations
(preferably healthcare domain).
Skilled in creating
BRDs, FDDs, user stories
in Agile environments.
Familiarity with
Azure AD B2C
, security roles, and data governance.
Excellent communication and client-facing skills.

Preferred

Healthcare CRM or patient journey automation experience.
Worked in global delivery model (India–UK).
Microsoft certifications (
MB-210
,
MB-230
).
Role & responsibilities

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