Senior Customer Support Specialist (Remote)

Job Description

ORANTS AI is a cutting-edge technology company at the forefront of AI and Big Data innovation. We specialize in developing advanced marketing and management platforms, leveraging data mining, data integration, and artificial intelligence to deliver efficient and impactful solutions for our corporate clients. We're a dynamic, remote-first team committed to fostering a collaborative and flexible work environment. Salary: 18 - 25 LPA + Variable Location: Remote (India) Work Schedule: Flexible Working Hours ORANTS AI is seeking a dedicated and technically proficient Senior Customer Support Specialist to provide exceptional service to our corporate clients. If you have a passion for problem-solving, a deep understanding of software applications, and a commitment to ensuring customer satisfaction, join our remote team! Responsibilities: Provide timely and effective technical support to ORANTS AI clients via email, chat, and phone. Troubleshoot and resolve complex product issues, escalating to engineering teams when necessary. Educate clients on product features and best practices to maximize their success with our platforms. Document customer interactions, issues, and resolutions accurately in the CRM/ticketing system. Contribute to the creation and improvement of knowledge base articles and FAQs. Identify recurring issues and provide feedback to product and engineering teams for continuous improvement. Maintain a high level of customer satisfaction and build strong client relationships. Requirements: 5+ years of experience in a technical customer support role for a B2B software or SaaS company. Strong understanding of web applications, APIs, and data-related concepts. Excellent problem-solving and analytical skills with the ability to diagnose technical issues. Exceptional communication skills (written and verbal) with a patient and empathetic approach. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud). Ability to prioritize and manage multiple support requests effectively. Self-motivated, detail-oriented, and able to work independently in a remote setting. Show more Show less