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Senior Customer Support Executive

4 years

1 - 5 Lacs

Posted:2 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Experience: 4 Years+

Location: Mohali

Shift Time: 7:00 PM - 4:30 AM

Responsibilities

  • Provide high-level support for customers, managing inquiries through multiple channels including phone, email, and chat.
  • Resolve complex customer issues in a timely manner, ensuring customer satisfaction and retention.
  • Analyze customer interactions and feedback to identify trends and opportunities for service improvement.
  • Collaborate with other departments, such as product management and engineering, to provide feedback and influence product development.
  • Develop and maintain support documentation, FAQs, and training materials to improve service efficiency.
  • Monitor key performance indicators (KPIs) and prepare reports on support team performance and customer satisfaction.

Requirements

  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 5 years of experience in customer support or a related field.
  • Exceptional problem-solving skills and the ability to think critically under pressure.
  • Strong communication and interpersonal skills, with a commitment to service excellence.
  • Proficiency in customer support software and tools, CRM systems, and Microsoft Office Suite.
  • Ability to work independently as well as collaboratively in a team environment.
  • Experience in analysing data and generating reports to drive actionable insights.
  • Experience within Logistic Industry will be plus point.

Immediate Joiner is preferred...

Job Type: Full-time

Pay: ₹15,187.11 - ₹49,000.00 per month

Schedule:

  • Night shift

Work Location: In person

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