Senior Customer Support Executive

Experience: 4 Years+

Location: Mohali

Shift Time: 7:00 PM - 4:30 AM

Responsibilities

• Provide high-level support for customers, managing inquiries through multiple channels including phone, email, and chat.
• Resolve complex customer issues in a timely manner, ensuring customer satisfaction and retention.
• Analyze customer interactions and feedback to identify trends and opportunities for service improvement.
• Collaborate with other departments, such as product management and engineering, to provide feedback and influence product development.
• Develop and maintain support documentation, FAQs, and training materials to improve service efficiency.
• Monitor key performance indicators (KPIs) and prepare reports on support team performance and customer satisfaction.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer support or a related field.
• Exceptional problem-solving skills and the ability to think critically under pressure.
• Strong communication and interpersonal skills, with a commitment to service excellence.
• Proficiency in customer support software and tools, CRM systems, and Microsoft Office Suite.
• Ability to work independently as well as collaboratively in a team environment.
• Experience in analysing data and generating reports to drive actionable insights.
• Experience within Logistic Industry will be plus point.

Immediate Joiner is preferred...

Job Type: Full-time

Pay: ₹15,187.11 - ₹49,000.00 per month

Schedule:

• Night shift

Work Location: In person