Senior Customer Success & Onboarding Manager

Job Title: Senior Customer Success & Onboarding Manager

Location: Bangalore

Type: Full-time

Salary: ₹4 – ₹5 LPA (Based on experience)

About the Role:

We are seeking a high-energy customer champion who can own the entire client journey — from onboarding to adoption, and long-term relationship management. This role combines the precision of an Onboarding Manager with the strategic partnership of a Customer Success Manager. You will ensure clients experience a smooth launch, achieve rapid value, and remain loyal advocates — with a focus on zero client drop-out and maximum retention.

Key Responsibilities:

Client Onboarding & Adoption:

· Own the onboarding process, from contract signing to go-live.

· Deliver engaging training, product walkthroughs, and success workshops.

· Build early momentum by helping clients achieve quick wins.

Customer Success & Retention:

· Act as the primary relationship owner post-onboarding.

· Conduct regular check-ins, success reviews, and QBRs to drive adoption.

· Proactively track client health and implement retention strategies.

· Identify upsell/cross-sell opportunities in collaboration with Sales.

Client Advocacy & Collaboration:

· Be the voice of the customer internally, sharing insights with Product, Sales, and Marketing.

· Escalate risks early and resolve them before they impact satisfaction.

· Contribute to refining scalable onboarding and success playbooks.

Requirements:

· 5–8 years of experience in Customer Success, Onboarding, or Account Management (preferably in SaaS/tech).

· Strong track record of ensuring adoption, retention, and renewals.

· Exceptional communication and presentation skills — able to energize clients at every stage.

· High-energy personality with resilience, empathy, and a problem-solving mindset.

· Strong project management skills, able to manage multiple client journeys in parallel.

Why This Role is Exciting:

· End-to-end ownership: you’ll guide clients through their entire success journey.

· Opportunity to shape both onboarding excellence and customer growth strategies.

· Work in a fast-paced, growth-oriented SaaS environment with real impact on client outcomes.

· Competitive compensation, growth pathways, and a culture built on energy + customer obsession.

Job Type: Full-time

Pay: ₹400,000.00 - ₹500,000.00 per year

Experience:

• Customer Success, Onboarding (in SaaS/tech): 5 years (Required)

Location:

• Bangalore, Karnataka (Preferred)