Senior Customer Success Associate

About InMobi

InMobi Advertising is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles. Trusted by 30,000+ brands and leading publishers, InMobi is where intelligence, creativity, and accountability converge. By combining lock screens, apps, TVs, and the open web with AI and machine learning, we deliver receptive attention, precise personalization, and measurable impact.

Through Glance AI, we are shaping AI Commerce, reimagining the future of e-commerce with inspiration-led discovery and shopping. Designed to seamlessly integrate into everyday consumer technology, Glance AI transforms every screen into a gateway for instant, personal, and joyful discovery. Spanning diverse categories such as fashion, beauty, travel, accessories, home décor, pets, and beyond, Glance AI delivers deeply personalized shopping experiences. With rich first-party data and unparalleled consumer access, it harnesses InMobi's global scale, insights, and targeting capabilities to create high impact, performance driven shopping journeys for brands worldwide.

Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company's Top 10 Innovators, and more, InMobi is a workplace where bold ideas create global impact. Backed by investors including SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has offices across San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru and beyond.

At InMobi Advertising, you'll have the opportunity to shape how billions of users connect with content, commerce, and brands worldwide. To learn more, visit www.inmobi.com

Position Overview

We are looking for a passionate and strategic Senior Customer Success Associate to drive growth and excellence across InMobi's publisher partnerships. This is a client-facing role focused on nurturing, retaining, and expanding existing relationships within our App, Web, and CTV ecosystems.

You will be the trusted advisor to our publishers — guiding them through optimization, yield strategies, and data-driven insights to unlock maximum monetization potential. As part of the Customer Success team, you will collaborate cross-functionally with Product, Operations, and Marketplace teams to help expand InMobi from an app-first exchange to a truly omnichannel platform.

This role is ideal for someone who thrives at the intersection of relationship management, analytics, and strategy, and is passionate about driving long-term publisher success within the dynamic Ad Tech landscape.

What You Will Be Doing

• Own end-to-end relationships with a portfolio of publishers across Web, App, and CTV, ensuring long-term satisfaction and performance growth.
• Drive quarterly revenue expansion through optimization initiatives, upsell opportunities, and adoption of new monetization products.
• Develop strong customer relationships and a deep understanding of their business(es), strengths, and challenges to identify and drive new opportunities.
• Collaborate cross-functionally with Product, Demand, and Marketplace teams to coordinate supply and demand strategies and ensure partner success.
• Strategize monetization for new supply partners, particularly in the Web & CTV space, and work closely with Sales teams to position new opportunities.

What We Are Looking For

• 2 - 4 years of experience in Customer Success, Account Management, or Publisher Monetization within the AdTech ecosystem (SSP, DSP, Ad Network, or Exchange).
• Strong understanding of programmatic yield optimization, header bidding, and ad-serving dynamics across App, Web, and CTV.
• Proficient in interpreting performance data (CPM, fill rate, revenue, eCPM) to drive business conversations and actionable outcomes.
• Proven ability to build trust and long-term partnerships with clients, balancing empathy with commercial accountability.
• Skilled at cross-functional collaboration with Product, Operations, and Business Development teams to ensure holistic client success.
• Excellent verbal and written communication skills, with experience in presenting insights and recommendations to senior stakeholders
• High bias for ownership, accountability, and operational rigor.
• Growth mindset with a passion for solving complex challenges in a fast-evolving Ad Tech environment.

The InMobi Culture

At InMobi, culture isn't a buzzword; it's an ethos woven by every InMobian, reflecting our diverse backgrounds and experiences.
We thrive on challenges and seize every opportunity for growth. Our core values — thinking big, being passionate, showing accountability, and taking ownership with freedom — guide us in every decision we make. We believe in nurturing and investing in your development through continuous learning and career progression with our InMobi Live Your Potential program. InMobi is proud to be an Equal Employment Opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and in the workplace. Visit https://www.inmobi.com/company/careers to better understand our benefits, values, and more!