Senior Customer Success Associate

Position Overview

Senior Customer Success Associate

You will be the trusted advisor to our publishers guiding them through optimization, yield strategies, and data-driven insights to unlock maximum monetization potential. As part of the Customer Success team, you will collaborate cross-functionally with Product, Operations, and Marketplace teams to help expand InMobi from an app-first exchange to a truly omnichannel platform.

relationship management, analytics, and strategy

What You Will Be Doing

• Own end-to-end relationships with a portfolio of publishers across Web, App, and CTV, ensuring long-term satisfaction and performance growth.
• Drive quarterly revenue expansion through optimization initiatives, upsell opportunities, and adoption of new monetization products.
• Develop strong customer relationships and a deep understanding of their business(es), strengths, and challenges to identify and drive new opportunities.
• Collaborate cross-functionally with Product, Demand, and Marketplace teams to coordinate supply and demand strategies and ensure partner success.
• Strategize monetization for new supply partners, particularly in the Web CTV space, and work closely with Sales teams to position new opportunities.

What We Are Looking For

• 2 - 4 years of experience in

  Customer Success, Account Management, or Publisher Monetization

  within the AdTech ecosystem (SSP, DSP, Ad Network, or Exchange).
• Strong understanding of

  programmatic yield optimization, header bidding, and ad-serving

  dynamics across App, Web, and CTV.
• Proficient in interpreting performance data (CPM, fill rate, revenue, eCPM) to drive business conversations and actionable outcomes.
• Proven ability to build trust and long-term partnerships with clients, balancing empathy with commercial accountability.
• Skilled at cross-functional collaboration with Product, Operations, and Business Development teams to ensure holistic client success.
• Excellent verbal and written communication skills, with experience in presenting insights and recommendations to senior stakeholders
• High bias for ownership, accountability, and operational rigor.
• Growth mindset with a passion for solving complex challenges in a fast-evolving Ad Tech environment.