Senior Customer Service Executive

KEY RESPONSIBILITIES

● Work effectively in a team environment with a pleasant, professional, and courteous

demeanor.

● Manage and process medical prescriptions accurately, ensuring compliance with US

healthcare regulations (e.g., HIPAA).

● Provide support via email, chat, and outbound & inbound calls to both internal and

external customers.

● Assist patients, and healthcare providers with prescription-related queries and issue

resolution.

● Address customer queries, resolve complaints, and ensure customer satisfaction.

● Maintain accurate patient records and ensure data privacy standards are met.

● Handle escalations and complex prescription cases professionally and efficiently.

● Conduct problem-cause analysis to identify and resolve customer issues efficiently.

Key Requirements:

● 4+ experience in customer service within the Medical & Healthcare Industry is preferred.

● Excellent verbal and written communication skills.

● Strong problem-solving and analytical abilities.

● Ability to manage multiple customer interactions effectively.

● Handle customer complaints, and provide appropriate solutions and alternatives within

the time limits

● A proactive attitude and a commitment to delivering exceptional customer service.

Preferred Qualifications:

● Experience in telemedicine, online pharmacies, or US healthcare customer support.

● Familiarity with insurance claims processing and prior authorization workflows.

● Knowledge of e-prescribing platforms and US pharmacy network

● Ability to work in a fast-paced and regulated environment

Job Types: Full-time, Permanent

Pay: ₹189,522.96 - ₹589,801.73 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person