Senior Customer Relationship Officer

Job Description A senior customer relationship officer's responsibilities include: Customer service: Managing customer correspondence, identifying customer issues, and ensuring customer satisfaction Team leadership: Guiding and leading team members to meet customer needs, and ensuring agents are equipped to reach their goals Problem solving: Developing problem-solving methodologies to resolve customer issues Reporting : Preparing reports on achievements, problems, customer feedback, and new product or service pitches Communication: Collaborating with internal teams to address customer needs, and informing relevant supervisors of customer concerns Process review: Developing and reviewing process review initiatives, and measuring results Change management: Managing change management communications Customer quality analysis: Performing customer quality analysis and identifying areas for improvement Stakeholder coordination: Coordinating closely with internal and external stakeholders to implement new processes A senior customer relationship officer should be up-to-date on all new guidelines and announcements, and have strong working relationships with customers. They should also have a problem-solving mindset, strong communication skills, and leadership skills. Send us your resume Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹40,000.00 per month Schedule: Day shift Monday to Friday Morning shift Weekend availability Experience: total work: 1 year (Required) Language: English (Preferred) Work Location: In person Expected Start Date: 01/07/2025