Senior Consultant - ServiceNow Developer

Role:

We are seeking a highly skilled ServiceNow Sr. Developer to lead the design, development, and implementation of ServiceNow solutions within our organization. The ideal candidate should possess a deep understanding of IT Service Management (ITSM) processes, ServiceNow platform capabilities, and have a proven track record of successful implementations.

Responsibilities:

1.Lead the architecture and design of ServiceNow solutions based on business requirements.

2.Collaborate with stakeholders to understand and document business processes, requirements, and objectives.

3.Provide expertise in configuring and customizing the ServiceNow platform to meet organizational needs.

4.Design technical solutions in various modules of ServiceNow ITSM and ITOM

5.Develop using Predictive Intelligence for the auto routing tickets

6.Perform routine system administration tasks, including user management, access control, and data maintenance.

7.Implement and manage integrations between ServiceNow and other third-party applications.

8.Collaborate with the technical team to plan and execute ServiceNow upgrades.

9.Develop and implement ServiceNow modules, workflows, and integrations with other systems.

10.Conduct thorough testing of ServiceNow configurations to ensure accuracy and functionality.

11.Stay current with ServiceNow releases and new features, providing recommendations for adoption where applicable.

12.Provide technical guidance and mentorship to ServiceNow developers and administrators.

13.Troubleshoot and resolve issues related to ServiceNow configurations and integrations.

14.Assist in the development and delivery of end-user training programs.

15.Collaborate with cross-functional teams to ensure successful implementation and integration of ServiceNow solutions.

Qualifications:

1. Bachelors degree in Computer Science, Information Technology, or related field.

2. Proven experience as a ServiceNow Sr. Developer/Solution Architect for 10 to 14 years with multiple successful implementations.

3. In-depth knowledge of ITSM processes and best practices.

4. Strong understanding of ServiceNow platform capabilities and modules.

5. Experience with scripting languages such as JavaScript.

6. Ability to design and implement integrations with third-party systems.

7. Excellent communication and interpersonal skills.

8. ServiceNow certifications (e.g., Certified Implementation Specialist) preferred

9. Strong problem-solving and analytical skills.

Preferred Skills:

- ServiceNow administration and development.

- Predictive Intelligence/ Gen AI

- Mobile Application/Virtual Agent

- Experience with ServiceNow ITSM modules.

- Scripting languages such as JavaScript.

- ITIL best practices.

- Integration with third-party tools.

- Strong analytical and troubleshooting skills.