Senior Consultant | CX and Transformatiom | Mumbai | Customer Strategy & Design

Job Description

Job requisition ID :: 82058 Date: Jun 20, 2025 Location: Mumbai Designation: Senior Consultant Entity: Deloitte India: Job Title: Senior Consultant, Customer Experience Advisory Location: Deloitte India (Various locations) Job Summary: As a Senior Consultant in the Customer Experience Advisory team at Deloitte India, you will play a pivotal role in delivering high-impact customer experience solutions. You will work closely with clients to analyze their needs, develop strategies, and implement initiatives that enhance customer satisfaction and loyalty. Your role will involve collaborating with cross-functional teams, managing project deliverables, and providing expert guidance to clients. Key Responsibilities: Assist in the development and execution of customer experience strategies and solutions. Conduct thorough analyses of client business processes and customer interactions. Design and implement customer engagement initiatives to improve satisfaction and loyalty. Collaborate with clients to identify opportunities for enhancing customer experiences. Manage project deliverables, timelines, and resources effectively. Provide insights and recommendations based on data analysis and industry best practices. Support the development of customer experience frameworks and methodologies. Stay informed about the latest trends and technologies in customer experience. Mentor junior team members and contribute to their professional growth. Required Qualifications: Bachelor's or Master's degree in Business, Marketing, or a related field. 5-7 years of experience in customer experience management or related roles. Strong understanding of customer experience principles and technologies. Proven ability to manage projects and deliver high-quality results. Excellent analytical, communication, and problem-solving skills. Familiarity with Agile methodologies and project management practices. Preferred Qualifications: Experience with customer experience platforms such as Salesforce, Adobe Experience Cloud, or similar. Knowledge of data analytics and reporting tools. Certifications in customer experience management or related fields.