Senior CLM specialist

Nucleocoders Technologies

0 years

0 Lacs

india

Posted:2 months ago| Platform:

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Skills Required

management strategies retention drive mapping analyze data strategy development marketing engagement design onboarding metrics surveys research

Work Mode

On-site

Job Type

Contractual

Job Description

Customer Lifecycle Management (CLM) Specialist/Manager

Key Responsibilities:

Customer Journey Mapping and Analysis:

Map the end-to-end customer journey to identify key touchpoints and opportunities for improvement.
Analyze customer data and feedback to understand customer behavior and preferences.

Strategy Development and Implementation:

Develop and implement strategies to optimize each stage of the customer lifecycle, from acquisition to retention and advocacy.
Collaborate with marketing, sales, and customer success teams to ensure alignment and execution of lifecycle strategies.

Customer Engagement and Retention:

Design and execute customer engagement programs, including onboarding, education, and loyalty initiatives.
Monitor and analyze customer retention metrics to identify trends and areas for improvement.
Develop and implement strategies to reduce churn and increase customer lifetime value.

Customer Feedback and Improvement:

Collect and analyze customer feedback through surveys, qualitative and quantitative research, and other channels.

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