Senior Change and Release Management

Job Description

Manage and coordinate all aspects of the Change Management process in accordance with ITIL best practices. Plan, schedule, and oversee software and infrastructure releases across multiple environments. Conduct Change Advisory Board (CAB) meetings and ensure proper risk assessment and impact analysis. Collaborate with development, QA, operations, and business teams to ensure successful deployments. Maintain and improve the Change and Release Management policies, processes, and documentation. Monitor and report on change and release metrics (e.g., success rate, rollback incidents, lead time). Ensure compliance with audit and regulatory requirements. Identify and implement process improvements to enhance efficiency and reduce risk. Primary Skills 9 to 12 years of experience in Change and Release Management roles within ITIL-aligned environments. Strong understanding of ITIL framework (certification preferred). Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management). Familiarity with CI/CD pipelines and DevOps practices is a plus. Excellent communication, coordination, and stakeholder management skills. Strong analytical and problem-solving abilities. Secondary Skills ITIL Intermediate or Expert certification. Experience in Agile/Scrum environments. Exposure to cloud platforms (AWS, Azure, GCP) and modern deployment tools.