Delivery Operations Team Lead

 About The Role  

Skill required: User-Generated Content Moderation - Content management

Designation: Delivery Operations Team Lead

Qualifications:Master of Business Administration

Years of Experience:7 to 11 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The PMO Manager is responsible for establishing and managing project governance, standards, and controls to ensure effective delivery of programs and projects aligned with organizational strategy. This role provides oversight, reporting, and strategic support to senior leadership across the project portfolio. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

What are we looking for?

Strong project coordination and governance expertise

Proficiency in project tracking and reporting tools (MS Project, Excel, Smartsheet, etc.)

Excellent communication, documentation, and stakeholder coordination skills

Strong attention to detail and problem-solving abilities

Ability to work in fast-paced, cross-functional project environments

Review, classify and/or remove content according to client guidelines, using specific tools and channels

Understand and remain updated on changing client policies and guidelines

Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

Support end-to-end project planning, scheduling, and execution activities

Track project milestones, deliverables, and timelines against the approved plan

Maintain project governance, documentation, and change control processes

Monitor risks, issues, dependencies, and action items; ensure timely closure

Prepare and circulate project status reports, dashboards, and metrics

Support financial tracking including budgets, forecasts, and variance analysis

Coordinate with cross-functional teams and vendors to ensure alignment

Facilitate project meetings, reviews, and steering committee forums

Ensure adherence to defined project management methodologies and standards

Support audit, compliance, and quality requirements for the project

Strong coping, emotional resilience, and stress-management skills

Excellent comprehension, communication skills

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

Strong attention to detail

Comfort synthesizing and analyzing information from multiple streams

Strong critical thinking and decision-making skills

Roles and Responsibilities:

Support project planning, scheduling, and tracking of milestones and deliverables

Maintain project governance, documentation, and compliance with defined standards

Track project progress and highlight risks, issues, and dependencies

Manage RAID logs and ensure timely resolution and follow-ups

Prepare and publish weekly/monthly project status reports and dashboards

Support budget tracking, forecasts, and variance analysis

Coordinate with internal teams, vendors, and stakeholders

Facilitate project meetings, reviews, and steering committee sessions

Manage change requests and ensure proper approvals are obtained

Ensure adherence to project management methodologies (Agile / Waterfall / Hybrid)

Maintain accurate project records, repositories, and audit trails

Support quality checks, audits, and project closure activities
 Qualification Master of Business Administration