Senior Business Analyst (Program management, SaaS)

Office Location:

West Bengal, Kolkata

Experience Required: 4-7 Years

Outstation Candidates Allowed

Role & Responsibilities:

We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analysis, testing and release to production tasks of our software product’s features.

• Converting business problems into functional requirements (User stories, API Documentation, UI/UX, workflow, scenarios).
• Troubleshoot problems encountered in integration by understanding the API response - relating to the functional understanding.
• Interacting with the solution architect in supporting to architect the solution.
• Coordinating with the development team on a day-to-day basis to develop the specifications into the product solution.
• Conduct user acceptance test to ensure requirement fulfilment.
• At times he/she would also have to interact with the clients to clarify requirements.
• Conduct training and provide documentation to share the knowledge of newly developed features.
• Provide support on gaps (if any) on the developed features.
• Exposure on product management as client requirements backlog/ ideas needs to be managed. A good exposure for aspiring product managers.
• Use world’s most famous SDLC tools like Jira, Confluence, Lucidchart, Visily.

Ideal Candidate

• 4-7 Years experience required.
• Excellent analytical aptitude and problem-solving abilities.
• Process mapping - understanding of tools like Lucidchart.
• Very Methodical.
• Understanding of API Integrations.
• Understanding of RDMS - Basic SQL.
• Deep understanding of the omni retail or e-commerce or POS.
• Basic/Advance - Excel.
• Good communication, Documentation and presentation skills.
• Commerce or BTech background.

Desirable Requirements:

• As a Business/Functional/Product Analyst in an order management system (OMS) product or point of sale (POS) product, or
• As a member of Business Process Management (managing E-com/ Retail Tech Stack) in any user industry.

Job Types: Full-time, Permanent

Pay: ₹1,500,000.00 - ₹2,000,000.00 per year

Application Question(s):

• Strong Business Analyst Profile
• Mandatory (Experience) – Must have total 4+ YOE, of which 2+ Business Analysis
• Mandatory (Skills 1) – Must have expertise in Workflows, API documentation and UI/UX specifications
• Mandatory (Skills 2) – Must have experience with API integrations and troubleshooting and conducting UATs
• Mandatory (Skills 3) – Must have working knowledge of RDBMS and basic SQL and Excel
• Mandatory (Education)- Must be a commerce graduate
• Mandatory (Company) - Any company (Preferred B2B SaaS (RetailTech, ERP, OMS, POS, E-commerce SaaS, Logistics)
• Mandatory (Location)- Candidate must be based in Kolkata, or a native of Kolkata or nearby states, (Bihar/ Jharkhand) and wanting to relocate back
• Preferred (Skills 1) – Proficiency in using tools such as Jira, Confluence, Lucidchart, and Visily.
• Preferred (Skills 2) – Experience in Order Management System or POS product
• Min CTC 15 Lakhs

Location:

• Kolkata, West Bengal (Required)

Work Location: In person