Senior Business Analyst

•Lead a team of Business Analysts in an agile way, groom and share system knowledge with them to independently become productive on assigned areas.

• Create business process workflows, user interface designs, and mock-ups that mimic actual user interactions, collaborating with UI/UX designers.

• Assist customers in requirement analysis and Business Requirements Document (BRD) preparations.

• Lead and assist in implementation of end-to-end solutions in customer engagements.

• Lead client discussions with customer stakeholders, understand key business and system requirements and drive project team to achieve business objectives.

• Provide business and functional support to the technical team during development and test programs after completion to ensure compliance with specifications.

• Investigate operational problems, identify causes, and support the testing and implementation of corrections.

• Work collaboratively with clients and travel if required for workshops with customers and important stakeholders.

• Evaluate and collect the business requirements in collaboration with clients.

• Document functional and technical solutions in detail, obtaining customer/stakeholder approval prior to technical development. Create effective user stories with the help of the Scrum team.

• Ensure total test coverage by implementing a proper review process within the team.

• Arrange demo calls for business users to initiate User Acceptance Testing (UAT).

• Provide proper hyper care support and ensure that the root cause of the problems are identified and fully resolved by collaborating with technical team.

• Ensure proper handover of completed Change Requests (CRs) to the Application Management Services (AMS) team.

• Support and mentor junior business analysts, QA resources, and development teams in the development process.

• Provide Business Analyst (BA) acceptance for developments and fixes done by the development team.

• Lead and drive the daily scrum call for the Commercial module. Continue to learn cross module functionalities in the system.

• Collaborate with diverse teams to deliver results that are aligned with the client.

• Contribute for Cargo product regularly attending calls and meetings with product management team.

• Ability to create service roadmaps and provide thought leadership on key industry trends and innovations.

• Create User manuals and other product related documents and update periodically to keep the content up to date.

• Continuously contribute to product management related activities on need basis.

• Collaborate with different lines of business to gather project forecasts and assist in annual budgetary planning and prioritization.

• Stay current with the industry trends by continuous market and industry research and document improvements for the product continuously.