Senior Business Analyst

Business Analyst with (US Healthcare industry domain preferred)

Shift Timings: 2 pm – 11 PM IST

Proven experience (typically 3 to 7 years of experience) in Business Analysis.

Qualifications:

Required: Bachelor's degree.

Summary:

We are seeking a skilled and motivated Business Analyst with US healthcare experience

to join our Customer Service Product Engineering team.

The Business Analyst acts as a crucial link between business needs and technology solutions focused on

improving customer service within the US healthcare landscape.

The ideal candidate has strong analytical abilities,

excellent communication and interpersonal skills, and a solid understanding of business operations and IT systems.

Responsibilities:

Collaborate with stakeholders to identify business needs, gather detailed requirements,

and define project objectives and scope.

Translate business needs into clear and well-structured requirements documentation,

including business requirements documents (BRDs), functional requirements specifications (FRS),

user stories, and use cases. Analyze and document current state processes and identify areas for improvement.

*Collaborate with product owners, developers, and testers to ensure a clear understanding of requirements.

*Participate in testing and validating new systems and processes, including user acceptance testing (UAT),

to ensure they meet specified requirements and quality standards.

*Participate in project meetings and provide regular updates on progress.

*Prioritize requirements and communicate findings and recommendations effectively.

*Identify and mitigate project risks and issues, escalating appropriately and providing recommendations and solutions to resolve them.

Strong analytical and problem-solving skills.

Excellent communication, interpersonal, and presentation skills.

Proficiency in using business analysis tools and techniques.

Ability to work independently and as part of a team.

Preferred (but not mandatory):

US Healthcare Customer Service

Experience working with Pega applications.

Familiarity with Agile development methodologies.