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Senior Associate - Technical Support

Senior Associate - Technical Support

Tesco

3 - 8 years

4 - 8 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

bpo non voice process international bpo customer service customer care customer support excel technical support voice process international voice process problem analysis troubleshooting root cause non voice powerpoint communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Following our Business Code of Conduct and always acting with integrity and due diligence
Understands business needs and in depth understanding of Tesco processes Builds on Tesco processes and knowledge by applying CI tools and techniques Responsible for completing tasks and transactions within agreed metrics Solves problems by analyzing solution alternatives To Probe, Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill at the right time Responds with appropriate levels of urgency to situations that require quick response or turnaround Ability to the analyze the root cause and handle 1st level issues Ability to make informed and timely decisions

You will need

Basic MS Office - Excel, Word, PowerPoint
Any Graduate (preferred Mechanical Engg. graduate)
2+ Years of experience in Voice Process

Okay to work for UK Shift
Active Listening
English Speaking, Reading and Writing
Planning & Organizing

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Senior Associate - Technical Support