Senior Associate - Technical Support

As a Senior Associate in Technical Support, you will utilize your 2.5 to 5 years of experience in technical support or operations to handle tasks related to cloud technologies. Your responsibilities will include working with web protocols such as HTTPS, DNS, SSL/TLS, APIs, SQL, system administration, log analysis, troubleshooting, and email delivery mechanisms. Proficiency in scripting/programming languages like Python, JavaScript, and HTML will be beneficial for this role. Having certifications such as CompTIA Network+/Security+/Linux+, Microsoft Azure Administrator Associate, or Google Cloud Certified Associate Cloud Engineer would be advantageous. Strong problem-solving, critical thinking, and communication skills are essential for effectively resolving technical issues and interacting with stakeholders. You should be willing to work in rotational and night shifts, demonstrating flexibility in your schedule. Key skills required for this role include DNS, SQL, technical support, and VPN. A Bachelor's degree in Computer Science and Engineering (B.Tech) is necessary for this full-time, permanent position in the ITES/BPO industry. If you are interested in this role, please refer to the job code GO/JC/982/2025 and contact the recruiter, Ramya V, for further details.,