Senior Associate, Production Services Application Support Analyst

Senior Associate, Production Services Application Support Analyst

Senior Associate, Production Services Application Support Analyst to join our Loans Enablement Platform Production Services team

In this role, you’ll make an impact in the following ways:

Responsibilities

• Application Support, perform maintenance changes, and deployments.
• Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
• Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
• Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
• Communicate with business users in order to understand their needs and requirements.
• Perform process improvements and automations
• Produce Ad hoc Reports for users from database.
• Support Infrastructure and Interfacing applications changes.
• Work in shifts (UK/APAC) on rotational basis.
• Work on weekends and Holidays to support production releases and enterprise events.
• Provide on-call support on rotational basis.
  

To be successful in this role, we’re seeking the following:

• 6 to 10 years of working/hands-on experience in Dotnet Framework, C#, MVC, IIS, SQL Server / Oracle / Exadata technologies
• Experience in Database/backend support with strong SQL queries knowledge
• Experience in SSRS and Crystal Reports
• Experience in Incident Management, Change Management, and Problem Management
• Experience in Infrastructure Support, Configuration, and Release Management
• Experience in Monitoring tools (Application, Infrastructure, Synthetic, Log) and DevOps tools
• Experience/knowledge in App Engine and Cloud platform is advantage
• Experience/knowledge in Automation and Process Improvements is advantage
• Experience/knowledge in Banking Domain is advantage
• Strong analytical and communication skills - both verbal and written
• Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities
• Willingness to work in shifts and weekend/holidays
  

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