Senior Associate - Operations

Voya India, previously known as VFI SLK, is a technology-driven company dedicated to revolutionizing the financial services customer experience through technology, innovation, and human creativity. As a subsidiary of Voya Financial Inc, we focus on providing cutting-edge solutions for Voya's Health, Wealth, and Investment Management Business. Our goal is to create innovative customer-centric solutions by digitalizing, automating, and optimizing technology and business processes. We nurture a culture that values learning, growth, and inclusivity while developing and implementing impactful solutions for Voya Financial Inc. The responsibilities for this position include: - Processing incoming files for existing clients on a daily basis, involving Maintenance, Audit, and Open Enrollment file production using automated and manual tools. - Processing inbound and outbound files using Benefitfocus/VOYA tooling for Maintenance, Audit, and Open Enrollment file customer commitments. - Updating settings/configurations in the eExchange system as necessary to ensure accurate data processing. - Managing assigned workload through Salesforce to ensure timely client service and meeting service level agreements. - Occasionally communicating with external partners regarding file deliveries. - Using critical thinking, posted documentation, experience, and judgment to overcome challenges and provide quality service to customers. - Collaborating with other departments to understand how files impact customers. - Identifying and participating in process improvement opportunities to enhance customer service for internal and external parties. - Performing other assigned tasks. The ideal candidate possesses: - A degree or equivalent work experience. - 2-8 years of experience in health insurance and/or data processing. - Detail-oriented and process-driven. - Proficiency in Microsoft Office Suite, Salesforce, SharePoint, and file intake/sharing tools. - Strong organizational, analytical, and problem-solving skills. - Excellent written and verbal communication abilities. - Proven time management skills and the ability to meet deadlines. - Capability to work independently and as part of a team. - Prioritization skills to handle multiple tasks while meeting service requirements. - Demonstrated success in critical thinking and making effective recommendations to resolve issues promptly.,