Senior Associate - Operations

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For over 90 years, our innovative drive has kept us a step ahead of our customers" evolving needs. From advocating for safety measures like seat belts and airbags to being a pioneer in pricing sophistication, telematics, and now device and identity protection. As an Analyst II under general supervision, you will provide exceptional customer service to individuals with vehicles in need of repairs. Your responsibilities will include inspecting vehicle damage, writing damage repair estimates, negotiating settlements with repair facilities, estimating repair times for rental/loss of use, and more. Key Responsibilities: - Prepare damage estimates and locate parts for basic and occasionally moderately complex claims - Investigate files, review damage, take photos, and determine reparability or total loss - Document claim files with notes, evaluations, and decision-making process - Summarize documents and enter information into claim system notes - Evaluate diminished value in basic or occasionally moderately complex claims - Condition vehicles and prepare, review, reconcile, and/or approve supplements - Negotiate and settle claims in accordance with business unit best practices Education: - Preferred: 4-year Bachelor's Degree Experience: - Preferred: 0-2 years of experience Supervisory Responsibilities: - This role does not involve supervisory duties Education & Experience (in lieu): - An equivalent combination of education and experience may be considered in lieu of the above education requirements Primary Skills: - Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented Shift Time: - Not specified Recruiter Info: Shital Balaji Holambe Email: sbaqr@allstate.com About Allstate: Joining our team at Allstate is not just a job but an opportunity to elevate your skills and make an impact. We encourage challenging the status quo, empowering everyone to lead, drive change, and give back where they work and live. With a flexible environment that values connection and belonging, we have been recognized with several inclusivity and diversity awards. At Allstate, we believe in working together for the greater good. Allstate Corporation is a leading publicly held insurance provider in the US, ranked No. 84 in the Fortune 500 list. With operations in the US, Canada, Northern Ireland, and India, Allstate India is a subsidiary that supports various critical business functions. Evolving beyond technology, Allstate India is the strategic business services arm of the corporation, offering expertise in various areas including technology, innovation, accounting, policy administration, operations, and training. To learn more about Allstate India, visit our website.,