Senior Associate IS Organizational Effectiveness

In this vital role you will This role is part of the Technology Organizational Effectiveness (OE) team which is responsible for overseeing learning and performance, talent development, communications, and organizational change management. The ideal candidate for this role will be an evangelist for learning and performance with a high emotional IQ and a thirst for completing programs that support learning and staff development. This candidate will support the implementation of key Training, Staff Development, and Learning Operations programs with the ability to complete a variety of tasks.

People are at the heart of what we do, and the OE team works to enable the Digital, Technology and Innovation (DTI) function so that its people are positioned to learn, grow, and improve. The OE team drives growth and promotes continual learning across the DTI organization. The OE team uses people-focused approaches to introduce new initiatives and technical solutions to staff in DTI and across the company. With experienced change practitioners, communications professionals, learning specialists, and talent architects, the OE team works together to bring the right solutions to each project.

Roles & Responsibilities:

The OE Senior Associate will be critical member of the Learning Operations program which is a part Technology Learning and Performance strategy.

Activities include:

• Deliver on Program tasks within established timelines.
• Customer Engagement
• Execution of Communications Campaign
• Domain Expert of Learning Operations Processes
• Support the maintenance of Program Analytics & Dashboards
• Participation in critical Learning & Performance initiatives

Basic Qualifications:

• Master's degree / Bachelor's degree and 5 to 9 years of Learning, Talent Development, and Compliance experience

Preferred Qualifications:

Must-Have Skills:

• Demonstrated Program implementation skills
• Participate in problem solving, understand program needs, and support implementation of solutions to problems
• Excellent oral and presentation skills; ability to negotiate, influence and persuade
• Excellent with the Microsoft Office toolset, particularly Word, PowerPoint, Excel
• Experience in building and maintaining Power BI reports
• Experience developing actionable and targeted project plans
• Possesses a natural curiosity for delivering innovative, powerful people focused strategies (talent and learning) that drive targeted and high-impact results
• Experience working on agile teams
• Willingness to handle ambiguous and rapidly changing priorities
• Professionally excels at interaction with all levels of management, staff and vendors

Good-to-Have Skills:

• Understands how to analyze output and measure factors of success
• Ability to create and edit modern SharePoint pages with ease
• Solid understanding of social media dynamics
• Understands how to use data and analytics to develop new and revealing insights

Soft Skills:

• High emotional IQ
• Excellent people and project management skills
• Ability to work cross-functionally with multi-functional matrixed teams
• Ability to manage multiple priorities successfully and work on multiple projects simultaneously
• High degree of initiative and self-motivation
• Team-oriented, with a focus on achieving team goals
• Good interpersonal skills; enthusiastic, great teammate and self-starter; serious commitment to hard work and excellence.