Job
Description
At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. In staffing and deployment at PwC, your work will focus on managing and optimising the deployment of employees within the organisation, getting the right talent to the right place at the right time. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. AC-DET Process Specialists will support the implementation, execution and change or process improvement of Deployment Enablement processes. They are required to work independently or as a team to meet the desired outcomes and have a good understanding of Deployment function (Talent Supply-chain/workforce/resource management). The Process Specialist will be aligned or realigned to a specialized workstream based on business needs. Previous experience of working in a Consulting firm Deployment function with Operation process execution and Compliance checking will be an added advantage. Education Background - Bachelor in any stream Level – Senior Associate Relevant years of experience: 4+ years Location Preferred - Kolkata, Hyderabad, Bangalore Tool Knowledge Preferred - Alteryx / Tableau / Power BI / PowerApps / SharePoint Required – Intermediate Excel Responsibilities Process specialists are responsible for ensuring that all steps in a process are completed correctly and on time. Executing or implementing processes, procedures, or methods as per the prescribed SOP guidelines and SLA requirements Executing activities for multiple work streams or processes within, independently, determining priority of tasks; Utilizing analytical ability through troubleshooting and evaluating various systems and tools including Microsoft Excel. Making decisions and solving problems independently, with the expectation to consult with a supervisor on more difficult issues Aid the deployment team on other operational and backend activities, as per the approved service requests Report to the Process SME on timely completion of prescribed process steps daily. Desired Skills And Experiences Excellent interpersonal and communication skills. Must be proactive, flexible, able to think outside of the box and solve creatively. Exceptional time-management skills with ability to multi-task and work under tight deadlines. Demonstrate learning agility to learn new processes and unlearn obsolete processes Support to the team’s execution of assigned tasks and behaviors such that KPIs and SLAs are met. Provide analytical support to business teams. Prior experience in process related to compliance checks or KYC related processes in financial institutions. Maintain confidentiality about all employee, client and company records Understanding of Compliance / Audit and Deployment processes Perform centralized compliance checks, maintain compliance trackers, populate process quality reports, perform transactional schedule management tasks. Release or escalate potential matches accordingly as stipulated in the working instruction to originating business unit and relevant compliance department. Perform basic schedule changes, movement of bookings and unavailability in the scheduling systems. Follow-ups on low utilized, very high utilized professionals, schedule adherence, unavailability time etc. Perform confirmation checks and follow-ups with ETs with high drop / schedule changes. Preferred Skills And Experiences Basic knowledge of using the workforce management systems will be preferred. Basic knowledge about working on SharePoint. Previous experience of working in a Consulting firm / Big 4 (Tax and Assurance) Deployment function with Compliance checking will be an added advantage. Show more Show less
