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Senior Associate Digital Platform Support - 29616 - TMF Senior Associate Digital Platform Support Bangalore, India, Pune, India We never ask for any kind of payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment or asked to make a purchase, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all. Discover the Role Key Responsibilities In this role, the successful candidate will need to: Perform the daily activities and operations of application support team. Work with vendors for 3rd level support and TMF Internal teams. Support the applications used in Digital Platform support team and meet the requests response and resolution within specified timelines. Sets priorities for self to ensure task completion, coordination of work activities with peers and Global Application support Manager. Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems. Follow ITIL processes along with TMFs best practices and guidelines. Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment. Attend internal and vendor facing meetings as and when needed. Contribute to Application support document library. Liaise with TMF Internal IT team in gathering required information around applications. The role will report to a Global Application Support Manager. Perform the daily activities of business, technical or operations of support teams Analyse, design, and improve our application support processes. Generate and maintain end to end Application Support documentation, ensuring on time & high-quality delivery. Flexible in working hours to support application users globally in rotational shifts. Utilise ITIL framework in day to day support activities. Support and train new team members. Be a champion of our TMF Operating model. Key Requirements Overall 3-4 years of application support experience within a leading management consultancy or equivalent. Build strong relationships with IT and Business stakeholders Working effectively and delivering at pace within a global team. Excellent English written and spoken communication skills. Good to have Spanish/Portuguese communication skills. Minimum 2-3 years of experience in Incident management/ application Support. Analytical and problem-solving skills. Key Qualifications Graduate Degree ITIL foundation knowledge Understanding of the support framework What s in it for you? Pathways for career development Work with colleagues and clients around the world on interesting and challenging work; We provide internal career opportunities so you can take your career further within TMF; Continuous development is supported through global learning opportunities from the TMF Business Academy. You ll be helping us to make the world a simpler place to do business for our clients; Through our corporate social responsibility programme, you ll also be making a difference in the communities where we work. Strong feedback culture to help build an engaging workplace; Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best. Anniversary & Birthday Leave policy Be part of One TMF Work flexibility Hybrid work model Talk about growth opportunities (we invest in talent) We re looking forward to getting to know you!
