Senior Associate - Content

Company Description

Urban Company is Asia’s largest technology marketplace for home services, offering services such as beauty & spa at home, cleaning, plumbing, carpentry, appliance repair, and painting. With a vision to empower professionals worldwide, the company operates in 50+ cities in India, the UAE, Singapore, and The Kingdom of Saudi Arabia, transforming service professionals into high-quality micro-entrepreneurs. Urban Company focuses on delivering high-quality, delightful services at home through its mobile app & website.

About the Content Ops team:

The team manages end-to-end in-app content operations — from launching new categories and revamping existing ones to driving timely content updates across geographies. As part of the core Product Design team, we also look after content deployment, testing category flows, and ensuring a seamless user experience. The team closely works with business, marketing, content, and design teams, gaining hands-on experience in a fast-paced, collaborative, and supportive environment.

We are looking for someone with:

• A strong quality mindset: someone who sets a high bar and is only satisfied with flawless content execution.
• Stakeholder management skills: the ability to collaborate with cross-functional teams across the organization.
• Sharp attention to detail: an eye for spotting inconsistencies/discrepancies across creatives, content, and configurations.
• Dashboarding proficiency: comfort with using and adapting to various content management dashboards, trackers, and tools.
• Focus and agility: the ability to multitask effectively and thrive in a fast-paced, dynamic environment.

Responsibilities:

• Ensure timely and efficient execution of in-app content changes across geographies
• Conduct thorough post-deployment quality checks to maintain accuracy and consistency across creatives, copy, and configurations
• Own end-to-end deployment of content revamps and new category launches
• Collaborate with cross-functional stakeholders to gather inputs, align on timelines, and resolve content-related dependencies
• Share regular progress updates with stakeholders and maintain up-to-date status tracking on JIRA

Your role as a core team member:

• Be part of Urban Company’s core design team, where your work will help shape the user experience journey on the app
• Demonstrate intent: Deliver high-quality work, efficiently and effectively
• Uphold integrity: Commit to deadlines, raise concerns early, and take full ownership of your deliverables
• Show commitment: Ensure top-quality craftsmanship and adherence to timelines, pushing the boundaries of excellence

Why Join Us:

• Opportunity to work closely with a high-performing team and shape data-driven strategies in a hyper-growth startup environment
• Exposure to a rich and diverse data environment with large-scale marketing datasets.
• Be a part of a culture that values learning and high ownership.
• Shape how millions of users discover, trust, and engage with Urban Company home services and drive real impact.