Senior Application Services Manager / Client Service Manager

Maersk is embarking on a multi-year program to revamp its technology and digital solutions footprint, with the strategic aim of becoming the global integrated logistics carrier of choice. As a key part of this transformation, SAP will serve as the digital core for our Transportation Management processes. While we leverage various delivery partners, we are significantly investing in building robust internal SAP TM capabilities. Joining Maersk means you'll play a vital part in our success, contributing to a global organization at the forefront of digital innovation in logistics.

Position Summary:

As a Senior Application Manager, you will be a key driver in building our digital core SAP Transportation Management for the Inland Platform. You will be responsible for ensuring the availability and performance of critical SAP applications, leading incident and problem Root Cause Analyses (RCAs) to cost-effective solutions. Working as part of the support organization, you'll collaborate closely with engineers, Product Owners, and business frontline teams to resolve support issues and consistently meet agreed-upon Service Level Agreements (SLAs).

Key Responsibilities:

• Application Lifecycle Management:

  Support the full lifecycle of multiple SAP applications, including planning, development, and maintenance phases.

• Stakeholder Partnership:

  Form strong, trusted relationships with Product Owners and business frontline teams to deeply understand user needs, concerns, and how technology enables their processes across product portfolios.

• Application Expertise:

  Develop a comprehensive understanding of how SAP applications function, including workflows, interfaces, and upstream/downstream dependencies.

• Business Impact Awareness:

  Understand how the business utilizes the applications and the operational impacts stemming from application incidents.

• Issue Resolution & Root Cause Analysis:

  Review production issues, actively assist in their resolution, and drive thorough root cause analyses.

• Backlog Coordination:

  Coordinate defect resolution and manage the Business As Usual (BAU) backlog in collaboration with external deployment and build teams.

• Guidance & Quality Assurance:

  Provide technical guidance to internal and external developers, driving performance and ensuring quality deliverables.

• DevOps Evolution:

  Work collaboratively across the platform to truly evolve towards DevOps practices, target continuous releases, and promote the reuse of other enabling technologies.

• Continuous Improvement:

  Drive continuous improvement initiatives for applications, focusing on enhancing stability, performance, and user experience.

• Risk Management:

  Remediate operational and cyber risks associated with applications and highlight any risks and issues that could affect development or deliveries.

• Health & Performance Monitoring:

  Ensure the overall health and optimal performance of applications.

Required Experience & Skills:

• Overall Experience:

  10+ years of experience in SAP Software development, IT Operations, Delivery Management, and/or Product Ownership.

• Leadership:

  Proven ability and experience to provide general and technical leadership to development teams.

• SAP Product Lifecycle:

  Hands-on experience (from similar SAP in-house positions or a consulting background) demonstrating an in-depth understanding of the SAP product lifecycle, solutioning, terminology, and processes.

• SAP Implementation Track Record:

  A strong track record of developing and implementing SAP applications.

• SAP Architecture:

  Knowledgeable in aspects of SAP application architecture.

• Quality Assurance:

  Able to conduct design reviews, test cases, and analyze test results.

• Incident Management:

  Experienced in analyzing complex incidents, managing system recovery processes, conducting RCAs, and performing performance tuning.

• Communication:

  Excellent verbal and written communication skills, with the ability to communicate and collaborate effectively with business leaders and technical experts at all organizational levels.

• Team Player & Analytical:

  A strong team player with robust analytical skills and a results-oriented personality.

Ideally, candidates should have:

• Experience working in the transportation or logistics industry.
• Experience in developing and implementing SAP logistics / transportation applications.
• Deep understanding and working knowledge of building high-availability, fault-tolerant, resilient, and scalable solutions, and has implemented patterns around these.
• Experience designing application frameworks, selecting standards, and completing the design of object and data models.
• Experience designing and developing API/web services solutions.
• Knowledge of Cloud Environments.
• Experience in implementing automated, scalable, and modernized solutions.
• Experience with DevOps and Scrum processes.
• Experience with tools such as Service Now, JIRA, Power BI, and Solution Manager.

What We Offer:

Joining Maersk will embark you on a great journey with career development in a global organization. You will gain broad business knowledge of the company's activities globally, as well as understand how the complexity of IT supports the transport and logistics business. We offer:

• A supportive environment to develop your skills, collaborating with world professionals who literally move the world every day.
• Access to world-class learning programs to accelerate your career goals.
• A diverse and inclusive culture where you are valued for who you are and rewarded for what you bring.
• A strategic role in driving Maersk's digital core transformation through SAP Transportation Management.