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Senior Application Developer- Cisco CC webex

10 years

4 - 7 Lacs

hyderābād

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

cisco webex design routing service rest support reports reporting server planning scaling tuning network security troubleshooting collaboration script development flow api voip sip communication documentation certifications

Work Mode

On-site

Job Type

Part Time

Job Description

Role : Senior Cisco CC Engineer
Experience : 10+ years
Location : Hyderabad, Vizag
Key Responsibilities:
  • Design, deploy, and maintain Cisco contact center solutions: Webex CCE, UCCE, PCCE, CVP, and UCCX.
  • Develop and implement complex ICM routing scripts for voice call flows and customer journey orchestration.
  • Build and maintain VXML applications for CVP, and configure call treatments and self-service modules.
  • Integrate contact center solutions with third-party systems using Cisco Finesse APIs, REST APIs, and custom connectors.
  • Configure and support Cisco Unified Communications Manager (CUCM) as part of the UC architecture.
  • Design and develop custom and standard reports using CUIC, CVP Reporting Server, and UCCX Historical Reporting Tools.
  • Conduct capacity planning, solution scaling, and performance tuning of contact center environments.
  • Collaborate with cross-functional teams including application developers, business analysts, and network/security engineers.
  • Lead troubleshooting efforts for complex voice and routing issues, ensuring high availability and service continuity.
  • Provide technical mentorship to junior engineers and lead project delivery in a client-facing role.
Required skills:
  • 10+ years of hands-on experience with Cisco Collaboration and Contact Center solutions.
  • Strong expertise in Cisco Webex CCE, UCCE, PCCE, CVP, and UCCX.
  • Proficient in ICM Script design and troubleshooting, including complex call routing and queue management.
  • Experience with VXML application development and CVP call flow design.
  • In-depth knowledge of Cisco Finesse, CUIC, and historical & real-time reporting systems.
  • Proven experience with API-based integrations using Finesse APIs, REST APIs, or custom connectors.
  • Solid understanding of VoIP protocols (SIP, H.323, MGCP) and CUCM integration.
  • Strong problem-solving skills and the ability to lead incident resolution for business-critical systems.
  • Excellent communication and documentation skills.

Required skills:
  • Cisco certifications: CCNP Collaboration, CCIE Collaboration, or equivalent.
  • Experience in Webex Contact Center (WxCC) cloud migrations or hybrid deployments

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